Sadee Guzman
Oakley
Overview
5
5
years of professional experience
1
1
Certification
Work History
Child Care Provider
Child Care Provider
Oakley
08.2023 - Current
- Coordinated daily schedules, routines, and documentation for multiple children, ensuring smooth operations and adherence to individual needs.
- Communicate consistently with parents, providing clear updates and maintaining a warm, professional demeanor.
- Support learning activities, behavior guidance, and safety protocols.
- Maintained accurate records while managing transportation logistics, promoting safety and timely arrivals for children.
Treatment Coordinator / Administrative Support
Various Dental Offices
01.2021 - 01.2023
- Executed front-office duties to ensure seamless patient check-in/out, scheduling, insurance verification, and payment processing.
- Managed patient records, referrals, authorizations, and documentation with high accuracy.
- Clarified treatment plans, benefits, and financial responsibilities to enhance patient understanding and engagement.
- Provided exceptional customer service to enhance patient experience in a fast-paced clinical environment.
- Collaborated with clinical teams to support smooth patient flow and high-quality care.
In-Home Care Provider (IHSS)
Contra Costa County
01.2022 - 11.2022
- Supported clients in daily living tasks, coordinated appointments, and prepared for medical visits to enhance overall care.
- Documented logs and maintained communication with case managers and healthcare providers to ensure continuity of care.
- Exhibited professionalism and cultural sensitivity to enhance patient care in challenging environments.
- Oversaw multiple priorities, ensuring safety and delivering high-quality support to clients.
Call Center Representative
Call 24
- Handled high-volume inbound and outbound calls to facilitate efficient healthcare operations.
- Assisted patients with appointment scheduling, updates, and general inquiries while maintaining professionalism and empathy.
- Managed patient transportation calls, providing scheduling, updates, and timely issue resolution.
- Streamlined doctor-to-doctor communication by routing and documenting urgent and routine calls.
- Handled hospital equipment repair requests, accurately triaging issues and dispatching service or maintenance teams.
- Maintained accurate call documentation and followed HIPAA-compliant communication standards.
- Demonstrated strong multitasking, problem-solving, and communication skills in a fast-paced call center environment.
Education
Certificate - Medical Office Assistant
MTI College
Sacramento, CA01-2021
Certificate - Dental Assistant
California Dental Certifications
San Diego, CA01-2017
High School Diploma -
Freedom High School
Oakley, CA06-2013
Skills
- Patient registration and scheduling
- Referrals and authorizations
- Insurance verification and documentation
- Medical records management
- EMR/EHR systems
- Claim processing
- CPR/BLS certification
- Customer service and communication
- Multi-line phone operations
Certification
BLS Provider 2025-2027
Timeline
Child Care Provider
Child Care Provider
08.2023 - Current
In-Home Care Provider (IHSS)
Contra Costa County
01.2022 - 11.2022
Treatment Coordinator / Administrative Support
Various Dental Offices
01.2021 - 01.2023
Call Center Representative
Call 24
Certificate - Medical Office Assistant
MTI College
Certificate - Dental Assistant
California Dental Certifications
High School Diploma -
Freedom High School