Sade Ojo
Sacramento
Summary
I am an enthusiastic sophomore in college who is a reliable and enthusiastic professional with experience in reception, concierge, and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Extended Stay America
Roseville
11.2025 - Current
- Assisted guests with check-in and check-out processes efficiently.
- Utilized reservation systems to manage bookings and customer data effectively.
- Handled customer complaints professionally and efficiently.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Maintained cleanliness and organization of the front desk area daily.
Hostess Lead
Zocalo
Roseville
05.2024 - Current
- As the hostess, I handled online pickups, phone calls, seating incoming guests, and helping to keep the tables clean.
- Handled guest inquiries and resolved concerns professionally and efficiently.
- Trained new hosts on greeting procedures and restaurant policies.
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Stayed attentive to server availability and table turnover to quickly seat guests.
Barista/Shift Lead
T4
Sacramento
01.2022 - 08.2024
- Through this job I have learned how to cater to many different people and their needs.
- As a social person I got to exercise my social skills when taking orders which has improved my customer service.
- Not only has this job taught me to be social but also to confidently handle anything customers or work throw at me.
- Led daily operations and managed team schedules to ensure smooth service.
- Assisted customers with menu selections and handled special requests promptly.
- Maintained equipment and adhered to safety protocols for optimal operation.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Trained new baristas on proper procedures for making drinks, handling cash transactions, and cleaning duties.
- Performed opening and closing tasks such as setting up equipment and cashing out registers at the end of the shift.
- Resolved customer complaints or referred them to a manager as needed.
- Maintained inventory of supplies, including coffee beans, syrups, cups, lids.
Education
Psychology
Sierra College
Rocklin, Ca05-2026
High school diploma -
Inderkum
Natomas Sacramento05.2024
Skills
- Customer service
- Team leadership
- Problem solving
- Training and mentoring
- Guest relations
- Flexible schedule
References
- Sheryl Westmoreland, (916) 367-8193
- Tahirih Kraft, (916) 524-5623
Awards
- Black Excellence Award, 2020
- Graduating with honors, 2024
- Honor roll, 2019-2024
Certification
Food Handlers Card
Timeline
Guest Service Representative
Extended Stay America
11.2025 - Current
Hostess Lead
Zocalo
05.2024 - Current
Barista/Shift Lead
T4
01.2022 - 08.2024
Psychology
Sierra College
High school diploma -
Inderkum