Sade Aquino-Orosco

• Improve the fit of patients' glasses by doing basic repairs or ordering spare parts.
• Educate patients on contact lens care, insertion, removal, and hygiene practices.
• Assist optometrists in fitting contact lenses on patients' eyes.
• Distribute referrals to Ophthalmology and/or PCPs.
• Order stock from vendors when necessary to fulfill customer orders.
• Resolve customer complaints regarding product quality or service issues promptly.
• Perform frame and lens selection consultations, providing personalized recommendations based on patient needs.
• Assist in the adaptation of eye wear
• Schedule patient appointments, maximizing clinic efficiency and improving patient satisfaction.
• Facilitate the ordering and dispensing of eyeglasses and contact lenses, ensuring timely delivery to patients.
• Process insurance claims, verifying coverage and explaining benefits to patients. (VSP and EyeMed)
• Recognized by management for providing exceptional customer service.
• Glasses and contact lens check-ins, inspecting orders to ensure they meet ANSI standards.
• Analyze and reconciled discrepancies from daily sales.

• Described merchandise and explained use, operation and care.
• Placed special orders or called other stores to find desired items.
• Computed purchases and received and processed cash or credit payment.
• Cleaned shelves and counters to maintain an organized store.
• Restocked shelves as needed to ensure sufficient inventory levels.
• Attended weekly team meetings to review performance goals and objectives.
• Assisted in visual merchandising, creating appealing displays that capture customer interest.
• Ability to build and maintain relationships with peers and upper management to drive team success.
• Received and displayed product shipments on store retail shelves upon delivery.
• Processed returns, exchanges, and refunds in accordance with company policies.
• Operated equipment and machinery according to safety guidelines.
• Answered phone calls to assist customers with questions and orders.
• Balanced cash drawers and ensured change orders are done in a timely manner.

• Processed payments using cash registers or POS systems accurately and efficiently.
• Answered questions regarding ingredients and preparation techniques to educate customers before placing orders.
• Ensured compliance with health and safety regulations
• Welcomed and thanked guests to demonstrate appreciation for patronage.
• Performed opening and closing duties, such as counting money, organizing supplies, and taking out the trash
• Maintained cleanliness and organization of the front-of-house area, including the lobby.
• Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
• Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
• Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
• Served food and beverages
• Prepared mobile orders.
• Dishwasher

• Processed customer payments in a timely manner while providing excellent customer service.

• Oversaw other phone operators to ensure the best customer service.

• Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.

• Mailed marketing materials to promote the company's promotions.

• Connected incoming calls quickly using multi-line telephone system to minimize hold times.

• Analyzed daily and monthly cash and credit card sales for six different locations.

• Processed orders for delivery, dine-in, pick-up and online orders.