Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Samuel Adedeji

Toronto,Canada

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Focused on continual professional
and personal growth, including the growth and sustainability of
operations

Overview

13
13
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Account Manager

SolutionStack
05.2024 - Current
  • Conducted over 100 cold calls and proactive prospecting to identify and generate new business opportunities, successfully converting prospects into long-term clients.
  • Participated in strategic planning sessions to align client goals with SolutionStack’s services, contributing to long-term account planning and client development strategies.
  • Stay informed about industry trends, market developments and competitor activities.
  • Provided quotes and made demo presentations to clients addressing personalized needs
  • Meet or exceed sales targets and other key performance indicators outlined by management

Commercial Accounts Manager

Softchoice
03.2022 - 07.2023
  • Consult with businesses to supply accurate product and service information.
  • Serve customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Manage client's accounts by racking performance and identifying opportunities for growth and upselling
  • Identifying opportunities to expand book of business by diversifying range of products or services to existing clients and to Inform customers of promotions to increase sales productivity and volume by over 30%
  • Maintain current knowledge of evolving changes in marketplace.
  • Select correct products based on customer needs, product specifications and applicable regulations.

Insurance Advisor

TD Bank
01.2021 - 03.2022
  • Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
  • Developed marketing strategies to promote new insurance contracts or suggest additions and changes to existing policies.
  • Provided quotes and promoted products for building, contents and vehicle insurance.
  • Tracked insurance claims to help policyholders settle claims, increasing customer satisfaction by 23%.
  • Offered personalized financial guidance and advice to clients based on individual needs
  • Appraised personal and real liabilities to determine correct levels of coverage for each policy.
  • Interviewed prospective clients to discuss any existing coverage and obtain data about financial resources and physical condition of person or property.

Sales Specialist

Bell Canada
01.2018 - 01.2021
  • Expertly resolved customer complaints by going above and beyond to provide legendary experience
  • Received 98% in positive feedback surveys from customer by providing excellent customer service
  • Made recommendations to customers regarding bundle packages after assessing customer needs
  • Created alternatives and recommended courses of action to reduce costs and improve company’s finances
  • Developed strong communication and organizational skills through working on group projects.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Community Impact Hub Member (Volunteer)

Skills For Change
06.2017 - 06.2017
  • Attended volunteer orientation and training sessions to learn about community issues and changes.
  • Used strong interpersonal communication skills to convey information to others.
  • Contributed in discussions on improving youth educational outcomes and economic opportunities in Jane/Finch resulting in meaningful youth engagement.
  • Submitted proposal for project titled "Dress for success"" focused on appearance of youths.

Salvation Army (Volunteer)

Salvation Army Thrift Store
04.2017 - 04.2017
  • Assisted in sorting and organizing donated goods.
  • Supported engaging, fun, and smooth-running of branch by helping with organization and managing inventory in thrift store. .
  • Maintained clean, neat, and operational facilities to serve branch needs.
  • Assisted with special events and programs.

30 Hour Famine Deputy Team Leader (Volunteer)

World Vision Canada
04.2011 - 04.2011
  • Actively participated in 30 Hour Famine event, raising awareness about global hunger issues, fundraising, and demonstrating commitment to cause.
  • Collaborated with fellow participants and organizers to plan and execute event.
  • Collected and sorted motivational and encouraging cards to be mailed to community in need.
  • Successfully completed 30-hour fast and other challenging activities as part of event.

Education

Political Science With International Relations

University of Ottawa
Ottawa, ON
09.2011 - 01.2016

Skills

SalesForce, Microsoft 365, SingleView

Product and service sales

Planning and Coordination

Self-Motivated

Google Workspace

Excellent Communication

Additional Information

  • Ontario Other than Life (OTL) LicenseOntario Other than Life (OTL) License Insurance Institute of Canada Alberta General Level 1 LicenseAlberta General Level 1 License Insurance Institute of Canada

Certification

Ontario Other than Life (OTL) License

Timeline

Account Manager

SolutionStack
05.2024 - Current

Commercial Accounts Manager

Softchoice
03.2022 - 07.2023

Ontario Other than Life (OTL) License

02-2022

Alberta General License

01-2022

Insurance Advisor

TD Bank
01.2021 - 03.2022

Sales Specialist

Bell Canada
01.2018 - 01.2021

Community Impact Hub Member (Volunteer)

Skills For Change
06.2017 - 06.2017

Salvation Army (Volunteer)

Salvation Army Thrift Store
04.2017 - 04.2017

Political Science With International Relations

University of Ottawa
09.2011 - 01.2016

30 Hour Famine Deputy Team Leader (Volunteer)

World Vision Canada
04.2011 - 04.2011

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Samuel Adedeji