SADAM MOHAMUD
Ottawa,ON
Summary
Analytical and detail-oriented Computer Science student with experience in data analysis, workflow optimization, and business process improvement . Proven ability to analyze operational data, identify inefficiencies, and deliver data-driven insights to improve customer experience and business performance . Experienced in collaborating with cross-functional teams and leveraging technology, including AI-assisted tools, to solve business problems.
Overview
5
5
years of professional experience
Work History
Startup Founder
Lessonwheel
04.2025 - Current
- Built and launched a SaaS platform for driving schools, managing booking, scheduling, and payment systems
- Analyzed user behavior and booking data to identify inefficiencies and improve workflow performance
- Designed and optimized business processes to enhance customer experience
- Translated operational needs into technical solutions and coordinated implementation
- Leveraged data insights to improve system efficiency and decision-making
Operations Analyst
Volks
09.2024 - 09.2025
- Analyzed operational data to identify trends and improve process efficiency.
- Developed reports on key performance indicators to support strategic decision-making .
- Collaborated with cross-functional teams to streamline workflows and enhance productivity.
- Implemented process improvements that reduced operational bottlenecks and increased accuracy.
Academic Coordinator
University of Ottawa
08.2024 - 08.2025
- Coordinated academic schedules and resources For SRP students
- Developed and implemented strategic initiatives to improve student engagement.
- Oversaw SRP students settlement in their new environment as new Academics.
- Collaborated with departments to streamline administrative workflows, reducing processing time for student services.
Security Guard
Securitas
09.2022 - 12.2025
- Supported weekend property management operations at Queen Elizabeth Towers , one of Ottawa's largest condominium properties.
- Handled front desk security operations at Bell and CTV Media in Ottawa's ByWard Market.
- Assisted with security coordination and visitor guidance at the Canadian Museum of Nature .
- Contributed to the security team for high-profile events at the Canadian Museum of War , including events attended by the Prime Minister of Canada and senior dignitaries .
Warehouse Worker
Amazon
03.2024 - 06.2024
- Sorted and organized inventory to optimize warehouse space and accessibility.
- Coordinated with team members to meet daily shipping and receiving targets consistently.
- Implemented process improvements that enhanced workflow efficiency and reduced errors.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Warehouse Associate
Leon's Furniture
10.2021 - 05.2023
- Operated warehouse equipment to efficiently retrieve and process inventory.
- Coordinated with team members to optimize workflow and meet daily targets .
- Trained new associates on safety protocols and operational procedures. One of my trainees is now the site supervisor and am proud of it
- Implemented inventory management systems to enhance tracking accuracy .
- Streamlined packaging processes , reducing time spent per order significantly.
- Processed sales transactions efficiently, ensuring accuracy and customer satisfaction .
- Built strong customer relationships through personalized service and follow-ups.
Education
Computer Science
University of Ottawa
Ottawa05-2026
High School Diploma -
Bushra High School
Garissa, Kenya12-2019
Skills
- Data Analysis & Dashboard Reporting
- Business Process Analysis & Workflow Optimization
- Excel (Advanced), Data Cleaning & Transformation
- Data Visualization (Tableau / Power BI / Excel)
- KPI Tracking & Performance Metrics
- Requirements Gathering & Documentation
- Cross-functional Collaboration
- AI Tools & Automation (ChatGPT, workflow tools)
Languages
English
Full Professional
Arabic
Professional Working
Kiswahili
Professional Working
Somali
Native or Bilingual
Timeline
Startup Founder
Lessonwheel
04.2025 - Current
Operations Analyst
Volks
09.2024 - 09.2025
Academic Coordinator
University of Ottawa
08.2024 - 08.2025
Warehouse Worker
Amazon
03.2024 - 06.2024
Security Guard
Securitas
09.2022 - 12.2025
Warehouse Associate
Leon's Furniture
10.2021 - 05.2023
Computer Science
University of Ottawa
High School Diploma -
Bushra High School
Awards
• Year Dean's List, 2022,2032,2024 and 2025
• Recipient of World University Service of Canada(WUSC), Student Refugee Program - Scholarship plus sponsorship for High school top student .