Janiet Ibrahim
Mississauga,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Customer Sales and Service Expert
Dr Scent Canada
Toronto, ON
04.2020 - Current
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
- Handled calls promptly and with courteous professionalism.
- Maintained high levels of customer retention through exceptional service and follow-up communication.
- Participated in industry events and trade shows, representing the company professionally and expanding the client base through networking efforts.
- Organized detailed sales reports, tracking progress against targets, identifying areas for improvement, and implementing corrective action plans as needed.
Front Desk Receptionist
Marriot Hotel
Niagara
03.2019 - 02.2020
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
For
High School Diploma -
Event Planer
Academy Of Learning 01.2024
High School Diploma -
Algonquin College
Ottawa, ON08.2017
Languages
English
Full Professional
Arabic
Native or Bilingual
Timeline
Customer Sales and Service Expert
Dr Scent Canada
04.2020 - Current
Front Desk Receptionist
Marriot Hotel
03.2019 - 02.2020
For
High School Diploma -
Event Planer
High School Diploma -
Algonquin College