Sadaf Vanu
Sr. Quality Assurance Engineer
Mississauga,ON
Summary
Seasoned quality assurance professional with extensive experience in software testing and bug resolution. Proven track record of improving software reliability and performance through meticulous testing and analysis. Valued team collaborator with focus on achieving results and adapting to changing project needs, proficient in automated testing and test case development.
Overview
7
7
years of professional experience
3
3
Certificates
Work History
Sales Manager
Teetliyan
03.2024 - Current
- Oversaw Shopify portal operations and developed project-based performance metrics to support data-driven sales strategy development
- Conducted data migration of Teetliyan's Excel sales reports into interactive Power BI dashboards, making it easier to track key sales metrics and gain actionable insights
- Drove exceptional results by cultivating new customer relationships, surpassing both sales and service expectations.
IT Test Consultant
S&A Inc.
10.2023 - 12.2024
- Collaborated with industry leaders including IRCC, VIPOND, PEOPLE2GO, and Morning Star, on-site as well as various dental clinics across the GTA
- Comprehensively understood client needs for system installations, cable management, data migration, and laptop/MacBook imaging
- Facilitated communication across project teams, ensuring stakeholders were updated on project progress, risks, and requirements
Senior Quality Assurance Engineer
Service Lee Technologies (Servify)
04.2020 - 04.2023
- Actively collaborated with stakeholders and the development team to drive the support and quality assurance strategy for Servify’s device protection and after-sales service platform, ensuring the seamless integration of new features and improvements for major OEMs like Apple, Samsung, and Xiaomi
- Budget: $2 million | Team Size: 30+ cross-functional stakeholders
- Device Lifecycle Management System (DLMS): Ensured seamless end-to-end testing of Servify’s flagship platform for device protection and upgrades, achieving 96% test coverage
- Designed and executed comprehensive test plans for mobile and web platforms across brands like Apple, Samsung, OnePlus, and Nokia, ensuring cross-platform compatibility and 100% device type and OS version compatibility
- Conducted API testing using Postman and performance/load testing with JMeter, ensuring scalability during high-traffic periods, and improving system performance by 20% for peak demands
- Monitored and analyzed logs in Kibana to track system performance, identify issues, and ensure the stability of service integrations
- Extended Warranty Integration: Supported the integration of extended warranty programs for major OEMs, enhancing after-sales service ecosystems
- Validated warranty claim processes for product lifecycle management and resolved complex configuration issues to ensure usability across mobile and web platforms
- Conducted user acceptance testing (UAT) to ensure compliance with regional requirements, leading to 20% improvement in customer satisfaction
- Boosted user satisfaction by 20% through meticulous validation and regression testing for leading eCommerce platforms, including Amazon and Flipkart
- Customer Service Portal: Delivered a user-friendly platform for warranty claims, reducing defect rates by 30% through detailed test cases and UI/UX improvements
- Trade-In and Upgrade Programs: Enabled seamless device trade-in and upgrade processes
- Validated backend integrations by configuring databases such as SQL, PostgreSQL, and MongoDB with partner platforms, identifying over 200 bugs, and enhancing operational efficiency by 25%
- Created user training materials and knowledge bases, streamlining onboarding and reducing support tickets by 15%
- Mentored junior QA engineers, providing guidance on best practices and fostering a culture of continuous learning within the team.
Quality Consultant
Vistaar Technologies, Pvt Ltd
09.2018 - 04.2020
- Conducted manual testing for tailored pricing and promotion optimization solutions, ensuring high-quality deployment for leading clients in the US beverage and alcohol industry, including Sazerac, Brown-Forman, RNDC, and Diageo, contributing to a 10-15% increase in profitability
- Worked closely with cross-functional teams to validate pricing software powered by predictive models and machine learning, achieving 99% accuracy in pricing recommendations and minimizing pricing errors
- Tested multi-country pricing workflows, ensuring seamless functionality and improving operational efficiency by 30%, supporting revenue growth across global clients
- Developed and executed test plans for Salesforce and IFS software integrations, ensuring high-quality system functionality
- Validated integrations of Vistaar’s Smart Pricing solutions with client ERP and CRM systems, ensuring accurate and on-time delivery of complex pricing models, achieving 100% on-time project delivery
- Performed manual testing of pricing analytics tools for distributor price management, agreement price optimization, and retail pricing, driving a 12% improvement in revenue
- Provided training and support to client teams post-deployment, conducting manual tests to ensure smooth product use, reducing support tickets by 20%, and improving user adoption
- Performed data loading using UNIX commands to efficiently create test data, streamlining the testing process and ensuring accuracy in validating pricing workflows and integrations
- Managed test calendars and defect tracking using OpenText ALM and JIRA, improving resolution time by 30%
- Performed OWASP testing to identify and address security vulnerabilities in pricing software solutions, ensuring compliance with best security practices and mitigating risks to client data
- Contributed to the successful delivery of key projects in collaboration with global operations teams across North America, Europe, and Asia, ensuring customer satisfaction through high-quality manual testing
Quality Analyst Engineer
SWQA India Pvt Ltd.
05.2018 - 09.2018
- Conducted manual testing for the WellBeing App, ensuring 95% defect-free functionality across key features for doctors and patients
- Verified and validated over 50+ test cases for doctors, including appointment management, report tracking, and task automation, improving feature reliability by 30%
- Reported and tracked 100+ defects using Jira collaborating with developers to achieve a 90% resolution rate before release
- Delivered comprehensive test reports covering 95% functional test coverage, reducing post-deployment issues by 40%
Education
Graduate Certificate - Information Technology Business Analysis
Conestoga College
Kitchener, ON08-2024
Bachelor of Engineering - Electronics and Telecommunications
Mumbai University
Skills
Software Testing and Quality Assurance
undefinedCertification
ISTQB, In Progress
Timeline
Sales Manager
Teetliyan
03.2024 - Current
IT Test Consultant
S&A Inc.
10.2023 - 12.2024
Senior Quality Assurance Engineer
Service Lee Technologies (Servify)
04.2020 - 04.2023
Quality Consultant
Vistaar Technologies, Pvt Ltd
09.2018 - 04.2020
Quality Analyst Engineer
SWQA India Pvt Ltd.
05.2018 - 09.2018
Bachelor of Engineering - Electronics and Telecommunications
Mumbai University
Graduate Certificate - Information Technology Business Analysis
Conestoga College
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