Sadaf Store
Mississauga,ON
Summary
Motivated professional with experience in retail, management and administration, skilled at leading teams, delivering excellent customer service, and delivering excellent customer service. Strong background in cash handling, sales, and administration support, with proficiency in Microsoft Word, Excel, and Adobe. Driven and cooperative individual with strong ability to build and nurture client relationships. Adept at understanding customer needs and providing tailored solutions, resulting in increased sales and customer satisfaction. Proven track record in creating collaborative environments that foster teamwork and achieve sales targets. Demonstrates patience, empathy, and persuasive communication skills, effectively leading teams and engaging with diverse clientele.
Overview
6
6
years of professional experience
Work History
Cashier
Shoppers Drug Mart
Mississauga, ON
03.2023 - 11.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
- Assisted with customer concerns and resolved issues quickly.
- Developed strong customer service skills by providing efficient and accurate service.
- Managed large amounts of cash accurately during busy hours in a fast-paced environment.
- Assisted in maintaining accurate cash drawer balance throughout shifts.
Manager/Sales Representative
Haight & Ashbury
Mississauga, ON
05.2021 - 12.2023
- Led team members to achieve sales and operational targets.
- mentored staff, monitored performances, and implemented improvements.
- Maintained accurate records of sales and productivity metrics.
- Collaborated across departments to align priorities and achieve company objectives.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Represented brand during special events, customer interactions and sales.
- Developed relationships with clients to enhance customer satisfaction and loyalty.
Administrative Assistant
Dr.Ahmad & Associates
Brampton, ON
03.2018 - 04.2019
- Maintained files and filing, keeping sensitive information confidential.
- Answered phone calls, directed inquiries to appropriate personnel, responded to customer requests in a timely manner.
- Provided administrative support to management staff, including scheduling meetings and appointments, preparing agendas, taking minutes, and maintaining records.
- Coordinated billing and insurance documentation with accuracy.
- Assisted patients and staff with professional communication and follow-up.
- Assisted in the preparation of presentations using Microsoft Office Suite applications such as Word, Excel, PowerPoint .
- Coordinated office operations, ensuring efficient workflow and timely completion of tasks.
Education
High School Diploma -
Applewood Heights Secondary School
Mississauga, ONDiploma - Paralegal Studies
Trios College
Mississauga, ON02-2025
Skills
- Customer acquisition
- Leadership & Team Development
- Sales & Performance Management
- Customer Service
- Problem-Solving & Decision-Making
- Cash Handling and POS Systems
- Fast Learner & Adaptable
- Product Knowledge & Merchandising
- Scheduling & Staff Training
Languages
English
Native or Bilingual
Farsi
Native or Bilingual
Pashto
Native or Bilingual
Hindi
Professional Working
Timeline
Cashier
Shoppers Drug Mart
03.2023 - 11.2023
Manager/Sales Representative
Haight & Ashbury
05.2021 - 12.2023
Administrative Assistant
Dr.Ahmad & Associates
03.2018 - 04.2019
High School Diploma -
Applewood Heights Secondary School
Diploma - Paralegal Studies
Trios College