ALISHBA NOOR
Laval,QC
Summary
Dynamic customer service professional with extensive experience at Midland Transport, excelling in appointment scheduling and data entry. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Proficient in Microsoft Office and adept at managing multiple tasks in fast-paced environments. Committed to delivering exceptional service and support.
Overview
16
16
years of professional experience
Work History
Customer Service /Appointment Agent
Midland Transport
Laval, QC
04.2026 - Current
- Managed appointment scheduling for customer inquiries and service requests.
- Provided detailed information about services, schedules, and pricing to clients.
- Facilitated communication between clients and transport coordinators for efficient service.
Agent de sécurité
CATSA Sécuritas
Montréal, Canada
02.2024 - 01.2026
- Ensure that unauthorized items do not enter the secure area. Control access to restricted areas.
- Monitored passenger flow and inspected personal belongings at security checkpoints to ensure safety compliance.
- Responded to alarms and documented incidents or violations for authorities to enhance security measures.
- Assisted in emergency operations within the airport to maintain safety and security standards.
Gérante
CyberStation
Montréal, Canada
02.2022 - 08.2022
- Answer customers' questions about video games to improve their service experience.
- Opened game stations in the gaming area.
- Stock the counters with snacks and beverages to ensure a consistent selection for customers.
Ambassadeur
Ambassadeurs
Montréal, Canada
06.2021 - 12.2021
- Informed and guided passengers to enhance their travel experience.
- Promoted services and products to customers to increase awareness and engagement.
- Assisted passengers with boarding process to ensure timely departures.
- Handled incoming calls from customers efficiently.
Caissière
L'Oréal
09.2020 - 12.2020
- Oversaw cash register operations at front desk, ensuring accurate transactions.
- Balanced cash register at end of day to maintain financial accuracy.
- Conducted opening and closing procedures for cash register to ensure operational readiness.
- Répondre aux questions des clients.
- Facilitated warehouse sales by assisting customers.
Conducteur
Opsis
Montréal, Canada
12.2019 - 05.2020
- Escort passengers with reduced mobility to their boarding gate to ensure their comfort and safety.
- Help passengers with their luggage to make their travel experience easier.
- Answered questions and guided passengers to improve their understanding of airport services.
- Operated airport cart to assist passengers at Montreal airport.
Réceptionniste
Salon de coiffure Versatile
06.2017 - 11.2019
- Answered customers' questions about products and services to improve their experience.
- Sold various goods and services to customers to meet their needs.
- Assisted the hairstylist and the esthetician with various tasks to ensure high-quality customer service.
- Managed the opening and closing of the cash register to ensure accurate transactions.
- Ensure the parlor is kept clean at all times.
Bénévolat - Projet Parrainage
Ecole Secondaire George-Vanier
Montreal, Quebec
08.2017 - 06.2018
- Assisted students throughout academic year by providing guidance and support.
- Organized and led outdoor activities, fostering engagement and community among students.
- Guided new students to their classrooms, ensuring a smooth transition into the school environment.
- Welcomed new students and provided an overview of school culture and resources.
Bénévolat - C.S.I en Secondaire 1
Police de Montréal
Montréal, Canada
09.2010 - 06.2011
- Partnered with police to resolve bullying incidents, fostering a safer school environment.
Education
Collège de Rosemont - Arts, Literature And Communication: Cinema
Collège De Rosemont
Montreal, QC07-2026
High School Diploma -
École Secondaire Georges-Vanier
Montreal, QC01-2018
Skills
- Appointment scheduling
- Customer service
- Customer engagement
- Conflict resolution
- Microsoft Office
- Visual communication
- Video communication
- Content editing
- Database management
Languages
Français, Anglais, Ourdou
Volunteer Experience
- Bénévole, Projet Parrainage, 08/01/17, 06/01/18
- Bénévole, C.S.I en Secondaire 1 - Police de Montréal, 09/01/10, 06/01/11
Timeline
Customer Service /Appointment Agent
Midland Transport
04.2026 - Current
Agent de sécurité
CATSA Sécuritas
02.2024 - 01.2026
Gérante
CyberStation
02.2022 - 08.2022
Ambassadeur
Ambassadeurs
06.2021 - 12.2021
Caissière
L'Oréal
09.2020 - 12.2020
Conducteur
Opsis
12.2019 - 05.2020
Bénévolat - Projet Parrainage
Ecole Secondaire George-Vanier
08.2017 - 06.2018
Réceptionniste
Salon de coiffure Versatile
06.2017 - 11.2019
Bénévolat - C.S.I en Secondaire 1
Police de Montréal
09.2010 - 06.2011
Collège de Rosemont - Arts, Literature And Communication: Cinema
Collège De Rosemont
High School Diploma -
École Secondaire Georges-Vanier