Open To Work
SADAF MALIK
Toronto,ON
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position and ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Passenger Service Agent
Menzies Aviation Air India
11.2024 - Current
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Provided clients with assistance in preparing required travel documents and forms.
Passenger Service Agent
Menzies Aviation
Mississauga, ON
03.2022 - Current
- Oversaw ticketing, gate and ramp services.
- Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
- Announced flight status updates and information about gate changes over PA system.
- Monitored security and maintained operational protocols.
- Checked in luggage and confirmed all carry-on items met federal guidelines.
- Tagged baggage and routed to appropriate location for loading and screening.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Worked with GO NOW System to check-in passengers.
Passenger Service Agent
Menzies Aviation Flair Airlines
09.2023 - 10.2024
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Provided clients with assistance in preparing required travel documents and forms.
Passenger Service Agent
Menzies Aviation Swoop Airlines
03.2022 - 09.2023
- Processed various forms of payment and applied travel vouchers to help customers obtain tickets.
- Enforced airline policies such as smoking restrictions, carry-on item limits.
- Provided clients with assistance in preparing required travel documents and forms.
Group Sales Costing Agent
Sunwing Vacations
Mississauga, ON
01.2018 - 01.2020
- Worked flexible hours across night, weekend and holiday shifts.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Resolved problems, improved operations and provided exceptional service.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Legal Assistant
Mangat Law Office
Mississauga, ON
01.2017 - 01.2018
- First person of contact with internal and external customers
- Proficiency in providing general information to customers via the telephone or emails
- Recording financial transactions for the organization on a daily basis
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
- Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.
Education
Travel & Tourism Diploma - Travel & Tourism
04.2018
Skills
- Check-in processes
- Baggage handling
- Boarding gate procedures
- Computer terminal operations
- Public Announcements
- Travel bookings
- Multi-tasker
- Time Management
Additional Information
- Trilingual: Urdu, Punjabi and English.
- References also available upon request.
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$45000/yr - $200000/yrTimeline
Passenger Service Agent - Menzies Aviation Air India
11.2024 - Current
Passenger Service Agent - Menzies Aviation Flair Airlines
09.2023 - 10.2024
Passenger Service Agent - Menzies Aviation Swoop Airlines
03.2022 - 09.2023
Passenger Service Agent - Menzies Aviation
03.2022 - Current
Group Sales Costing Agent - Sunwing Vacations
01.2018 - 01.2020
Legal Assistant - Mangat Law Office
01.2017 - 01.2018
International Institute of Travel - Travel & Tourism Diploma, Travel & Tourism