SADAF MALIK

• Greeted passengers and provided assistance during check-in and boarding processes.
• Managed baggage handling and ensured timely delivery to the correct flights.
• Collaborated with flight crews to ensure smooth passenger transitions.

• Assisted passengers with check-in and boarding procedures efficiently.
• Managed luggage handling and ensured proper tagging for smooth transfers.
• Provided information about flight schedules and gate changes to travelers.
• Collaborated with team members to address passenger inquiries and concerns.
• Coordinated special assistance for elderly and disabled passengers during travel.
• Maintained cleanliness and organization in the passenger waiting areas consistently.
• Utilized airline systems for ticketing, reservations, and managing passenger data.
• Facilitated communication between passengers and airline staff for optimal service delivery.
• Monitored passenger traffic flow at the gate area to ensure efficient boarding of aircrafts.
• Maintained accurate records of passenger manifests and checked luggage tags.
• Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
• Weighed luggage and collected fees for excess baggage.

Bridge Agent

• Greeted passengers and provided assistance during check-in and boarding processes.
• Managed baggage handling and ensured timely delivery to the correct flights.
• Collaborated with flight crews to ensure smooth passenger transitions.

• Oversaw ticketing, gate and ramp services.
• Instructed passengers on safety and emergency procedures and answered all passenger inquiries.
• Announced flight status updates and information about gate changes over PA system.
• Monitored security and maintained operational protocols.
• Checked in luggage and confirmed all carry-on items met federal guidelines.
• Tagged baggage and routed to appropriate location for loading and screening.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Worked with GONOW System to check-in passengers.

• Worked flexible hours across night, weekend and holiday shifts.
• Carried out day-to-day duties accurately and efficiently.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Resolved problems, improved operations and provided exceptional service.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.

• First person of contact with internal and external customers.
• Proficiency in providing general information to customers via the telephone or emails.
• Recording financial transactions for the organization on a daily basis.
• Completed electronic filings, initiated billing statements and managed firm administrative matters.
• Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.