Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Languages
Timeline
Generic

Sadaf Mahmood

Oshawa,Ontario

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

21
21
years of professional experience

Work History

Esthetician

Self Employed Services
03.2015 - Current
  • Fostered friendly, warm, and exceptional customer experience.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Practiced new makeup application techniques and color combinations

Customer service representative

Optima Communications
12.2013 - 01.2015
  • Made outgoing calls to Scotiabank customers
  • Sold various types of insurance (life, death, accidental and hospitalization)
  • Initiated and closed sales as well as promote upgrades.
  • Responded to customer requests for products, services, and company information.
  • Handled customer inquiries and suggestions courteously and professionally.

Esthetician

Caryl Baker Visage
09.2007 - 11.2012
  • Advised customers on the use of cosmetics & beauty products
  • Perform facials and use specialized products and techniques
  • Apply make-up on customers
  • Administrative duties: answer calls, book appointments, use computer software systems.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.

Assistant Manager

Feet First
05.2006 - 08.2007
  • Managing the store, responsible for the month’s action plans
  • Participating to ensure staff achieves monthly sales targets
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Manager

New Drivers Destination
03.2003 - 04.2006
  • Assisted customers in obtaining driver license information
  • Record-keeping, organizing and booking road tests
  • Maintained confidential and accurate records for clients.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.

Education

Business - Accounting

Durham College
Oshawa
06.2003

Graphic Design Certificate Program -

Durham College
06.2001

Skills

Fluent in 4 Languages: English, Urdu, Hindi, Punjabi

  • Relationship Building and Management
  • Team Management
  • Superior Attention to Detail
  • Sales Expertise
  • Supervision and Leadership

Hobbies and Interests

  • Traveling
  • Ancient History

References

REFERENCE AVAILABLE UPON REQUEST

Languages

English
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Limited Working

Timeline

Esthetician

Self Employed Services
03.2015 - Current

Customer service representative

Optima Communications
12.2013 - 01.2015

Esthetician

Caryl Baker Visage
09.2007 - 11.2012

Assistant Manager

Feet First
05.2006 - 08.2007

Manager

New Drivers Destination
03.2003 - 04.2006

Business - Accounting

Durham College

Graphic Design Certificate Program -

Durham College

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Sadaf Mahmood