Sadaf Imran
Mississauga
Summary
Motivated and adaptable professional with over three years of experience in customer service, retail operations, and sales support across fast-paced environments. Proven ability to drive customer satisfaction, manage inventory, and collaborate effectively with teams to meet business goals. Bilingual and tech-savvy, with a strong foundation in accounting and hands-on leadership experience through entrepreneurial and community initiatives.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Sales Associate
American Eagle Outfitters, Inc
06.2024 - 03.2025
- Greeted customers and maintained a clean and organized store environment, enhancing the overall shopping experience for customers and built strong customer loyalty.
- Boosted sales by offering personalized product recommendations and styling advice to customers, and promoted specific merchandise.
- Collaborated with team members to achieve daily sales targets in a fast-paced environment.
- Recognized by supervisors for quick learning, initiative, and reliability during peak hours.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Cashier
Healthy Planet
04.2023 - 01.2024
- Handled 100+ daily transactions with precision, including cash, card, returns, and refunds.
- Resolved issues quickly and professionally, ensuring a positive customer experience in a busy retail setting.
- Maintained accurate cash drawer balancing and upheld company cash handling policies.
- Took on flexible hours and extra shifts to support team coverage during peak periods.
- Trained new hires on POS systems, store operations, and customer service standards.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
Customer Service Representative
Reliance Home Comfort
05.2022 - 03.2023
- Provided support to 50+ customers daily through inbound calls, resolving issues with professionalism and empathy.
- Highlighted product features to customers; discussed technical details to overcome objections and Informed customers of sales and promotions to build a customer base.
- Followed up with customers after completing sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Sold Customer Protection Plans and other services and generated compensation per sale.
- Learned and adapted quickly to innovative technology and software applications like Citrix, Global Protect, CMS Training Portal, Five9 Softphone.
Education
BBA - Accounting
Sheridan College
Mississauga, ON04-2026
High School Diploma -
The Woodlands Secondary School
Mississauga, ON07-2022
Skills
- Time Management
- Customer Service
- Cash Handling
- Sales Support
- Conflict Resolution
- Inventory Control & Organization
- Microsoft & Adobe Applications
- Training New Employees
- Quick Learning
- Adaptability
- Teamwork & Collaboration
- Bilingual (English & Turkish)
- Multitasking
Certification
Intuit: Academy Bookkeeping Professional - [Oct, 2023]
Extracurricular Activities
Business Support Assistant
Abaan Fragrances
- Assisted in managing daily operations of a small family-owned perfume business, including inventory tracking and supply ordering.
- Sold products and provided personalized fragrance recommendations to customers at local festivals and events.
- Helped set up and maintain attractive, customer-friendly product displays at booths.
Member / Participant
Enactus Sheridan
- Contributed to the development and presentation of social impact projects focused on sustainability and community empowerment.
- Participated in planning and execution of youth and environmental initiatives for Enactus competitions.
- Gained hands-on experience in teamwork, leadership, and social entrepreneurship.
Timeline
Sales Associate
American Eagle Outfitters, Inc
06.2024 - 03.2025
Cashier
Healthy Planet
04.2023 - 01.2024
Customer Service Representative
Reliance Home Comfort
05.2022 - 03.2023
BBA - Accounting
Sheridan College
High School Diploma -
The Woodlands Secondary School
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