Sadaf Aliha
Vancouver,BC
Summary
Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Personable business professional bringing successful ten-year career in financial roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Waves Coffee House
12.2023 - Current
- Enhancing customer satisfaction by efficiently addressing and resolving service issues.
- Streamlining service coordination processes for improved team productivity and response times.
- Managing high volume of client requests, ensuring timely and effective service delivery.
- Collaborating with cross-functional teams and supervisors to optimize service operations and improve client experiences.
- Developing comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
Guest Service Agent
Cypress Mountain
11.2023 - 01.2024
- Enhanced guest satisfaction by addressing concerns and providing prompt resolutions.
- Maintained consistent positive customer feedback.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Streamlined check-in processes for increased efficiency and reduced wait times.
- Supported front desk team members during peak times, ensuring efficient operations under high-pressure situations.
- Improved guest experience scores by consistently delivering exceptional service through active listening skills.
Quality and Financial Data Analyst
Parsi Asl Catering
02.2015 - 09.2023
- Managed paper and electronic filing systems by routing various documents, extract final report and analyze them in order to send them to
- Manager, taking messages and managing incoming and outgoing mail
- Streamlined budgeting processes for increased efficiency and reduced errors through meticulous data analysis
- Enhanced revenue forecasting models with thorough trend analysis, resulting in more accurate projections
- Identified cost-saving opportunities by conducting comprehensive expense analyses across multiple departments
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Improved decision-making processes with accurate data analysis and visualization techniques
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service
- Enhanced business efficiency by identifying trends and patterns in complex datasets
- Updated account information to maintain customer records.
CMS Sales Associate and Web Designer
Rayan Pardaz Co
04.2014 - 05.2015
- Corresponded with online customers to address questions or complaints about products, policies, or shipping methods
- Drove team revenue totals by bringing in top sales numbers
- Promoted as Web Designer, developed graphic and image assets for both content and digital marketing efforts
- Promoted brand identity by creating company logos and delivering attractive, user-friendly and unique website
- Designed highly engaging interactive user interfaces that complied with modern web standards
- Enhanced functionality and appearance of website and repaired functionality issues.
Education
Bachelor of Science - IT & Web Development, Commerce
Elmikarbori University
Tehran, Iran 09.2013
Associate of Science - Software
Elmikarbordi University
Tehran, Iran09.2010
Skills
- Network Design
- MS Power BI
- Digital Content Creation
- E-Commerce Management
Timeline
Service Coordinator
Waves Coffee House
12.2023 - Current
Guest Service Agent
Cypress Mountain
11.2023 - 01.2024
Quality and Financial Data Analyst
Parsi Asl Catering
02.2015 - 09.2023
CMS Sales Associate and Web Designer
Rayan Pardaz Co
04.2014 - 05.2015
Bachelor of Science - IT & Web Development, Commerce
Elmikarbori University
Associate of Science - Software
Elmikarbordi University
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