Sacris Mwanza
Edmonton,AB
Summary
Dedicated Customer Service bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Professional with knowledge of service delivery and proven multitasking abilities, including but limited to handling large amounts of calls and emails. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Committed to maintaining professional relationships to increase profitability and drive business results Hardworking employee, enthusiastic about learning different fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Rep/ Receptionist (Info-booth)
Edmonton International Airport (Dexterra)
2022.02 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of 40-80 customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Responded to emails in a timely manner and helped customers with their requests
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Sorting and sending mail and packages for employees and passengers.
Customer Service Representative
Foundever
2019.01 - 2022.02
- Worked with multiple credit unions in the USA and provide customer service to their card holders
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow 80-150 customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
High School Diploma -
Burundi American International Academy Highschool
Burundi06.2019
Skills
- Credit Card Payment Processing
- Customer Relations
- File Management
- Bookkeeping
- Office Management
- Call Center Operations
- Shipping and Receiving Understanding
- QuickBooks
- Client Prospecting
- Call Documentation
- Issue and Complaint Resolution
- Customer Data Confidentiality
- Customer Retention Strategies
Additional Information
● MS Office (Excel, Word, PowerPoint, Outlook)
● Self-motivation
● Ability to work under pressure
● Ability to work well with people
● Time Management
● Adaptability
● Coachability
Certification
- Licensed insurance agent
Timeline
Customer Service Rep/ Receptionist (Info-booth)
Edmonton International Airport (Dexterra)
2022.02 - Current
Customer Service Representative
Foundever
2019.01 - 2022.02
High School Diploma -
Burundi American International Academy Highschool
- Licensed insurance agent
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