Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Miss Sachita Ghoora

203 Humber College Blvd. Building R Toronto.

Summary

A highly organized, detailed-oriented and self motivated administrative assistant with proficiency in office software and office management experience looking to leverage my problem solving and time management skills to provide exceptional customer, streamline administrative procedure, and ensure organizational operations run smoothly.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Policy Administrator Lead

Mauritius Union Assurance Ltd
03.2022 - 12.2024
  • Worked with various teams to revise policies in response to regulatory changes.
  • Implemented a systematic approach for reviewing expiring policies, proactively addressing potential gaps or lapses in coverage.
  • Facilitated meetings between various stakeholders involved in the development of new policies or revisions of existing ones.
  • Delivered comprehensive training sessions to staff members on new and updated policies, increasing overall compliance rates.
  • Reduced processing time for policy amendments by implementing a more efficient tracking system.
  • Participated in audits of various departmental policies, ensuring adherence to organizational standards and regulations.

Senior Benefits Specialist

Dayforce ( Formerly Ceridian ) Mauritius
07.2017 - 11.2021
  • Responsible for quality control and auditing to ensure accuracy and low error or defect percentage of the process
  • Worked with cross-functional internal partners to resolve client’s insurance matters and employee enquiries
  • Leverages strong analytical and problem-solving skills to efficiently resolve incidents by providing customers with regular and timely updates
  • Achieve delivery of tasks in accordance with agreed schedules, procedures and standards
  • Meet or exceed process KPIs
  • Drive customer satisfaction by providing high quality of service
  • Execute corrective and preventive action plans
  • Record key delivery data for metrics purposes
  • Acted as a Subject Matter Expert in process
  • Acted as an effective team player
  • Proactively highlight risks
  • Ensure that complaints are proactively escalated
  • Seek and respond to development feedback
  • Promptly escalate exceptions to Associate Manager/Manager/Director

Administrative Associate

Dayforce ( Formerly Ceridian ) Mauritius
11.2013 - 07.2017
  • Administrating Health Benefits to employees
  • Consulting with customers to evaluate their needs and determine best services
  • Arranging and generating Reports and communications for both working and retired employees
  • Processing manual elections of employees
  • Maintaining up to date knowledge of services, procedures and regulations to ensure accurate and effective service
  • Identifying inconsistencies and bringing them to attention of client

Education

Advanced Diploma - Computer Programming And Analysis

Humber Institute of Technology And Advanced Learning
Toronto, None

Cambridge Higher School Certificate - undefined

01.2009

Cambridge School Certificate - undefined

France Boyer De La Giroday SSS
01.2007

Skills

  • Ability to organise and prioritize a busy diary
  • Willing to accept responsibility in meeting deadlines promptly
  • Experience in transferring knowledge to Others (coaching & mentoring)
  • Good Literacy skills and computer literate, Proficiency in Word, Excel, PowerPoint and experience in case management systems
  • Analytical and Reporting skills
  • Flexibility in terms of working hours
  • Can handle various projects together and believe in multi-tasking
  • Excellent communication skills to build a good rapport with customers
  • Effective Time Management and prioritization

Certification

  • Advanced Excel HRDC MQA approved (2018)
  • First Aid (2018)
  • Foundation Course in Information technology by Cyber-rite (2004)
  • Holder of red belt in Karate Shotokan (2008)
  • Certificate of distinction in Model United Nations Conference (2008)
  • Certificate of Participation in Brains trust Competition (2009)
  • IC3 Certificate (Nov08 - Feb09)
  • Certificate in life skills Management (2009)

Languages

English, French, Hindi
Full Professional

Timeline

Policy Administrator Lead

Mauritius Union Assurance Ltd
03.2022 - 12.2024

Senior Benefits Specialist

Dayforce ( Formerly Ceridian ) Mauritius
07.2017 - 11.2021

Administrative Associate

Dayforce ( Formerly Ceridian ) Mauritius
11.2013 - 07.2017

Cambridge Higher School Certificate - undefined

Cambridge School Certificate - undefined

France Boyer De La Giroday SSS

Advanced Diploma - Computer Programming And Analysis

Humber Institute of Technology And Advanced Learning

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Miss Sachita Ghoora