Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sachinkumar Patel

Windsor,ON

Summary

Motivated and detail-oriented Customer Service Representative with 5+ Year of experience in delivering exceptional customer support. Proven track record of resolving issues promptly and ensuring customer satisfaction. Seeking an opportunity to contribute my skills and dedication to a dynamic team

Overview

4
4
years of professional experience

Work History

Customer-service-representative

Accu-Staff
04.2023 - 11.2023
  • Responded to customer inquiries and resolved issues via phone, email, and live chat, maintaining a customer satisfaction rating of 100%.
  • Handled number of customer interactions daily, ensuring prompt and accurate resolution of concerns.
  • Provided product information, processed orders, and managed returns efficiently, contributing to a increase in customer loyalty.
  • Collaborated with cross-functional teams to address escalated issues and implement process improvements.
  • Utilized CRM software to document customer interactions and track trends for continuous improvement.

Customer Support Associate

Bell Mobility
08.2021 - 02.2023
  • Provided primary customer support to internal and external customers.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Assisted customers with account-related inquiries, troubleshooting technical issues, and providing product information.
  • Conducted follow-up calls to ensure customer satisfaction and gather feedback for service improvement.

Executive Sales Associate

7-eleven
11.2019 - 07.2021
  • Boosted revenue from existing accounts by reaching out regularly to check on needs and promote new offerings.
  • Overcame potential objections of prospective customers using expert product knowledge and persuasive communication skills.
  • Created sales proposals and delivered presentations to high-level decision-makers.
  • Helped sales professionals build successful sales campaigns to reach target audience with consistent branding.

Education

Master of Science - Information And Computer Systems

Gujarat University
India
06.2015

Bachelor of Science - Computer And Information Systems

KSV University
India
06.2013

Skills

  • Excellent verbal and written communication skills
  • Strong problem-solving and decision-making abilities
  • Proficient in using CRM software (eg, Salesforce, Zendesk)
  • Ability to multitask and prioritize in a fast-paced environment
  • Customer-focused approach and empathy
  • Time management and organizational skills

Languages

English
Full Professional
Hindi
Full Professional
Gujarati
Native or Bilingual

Timeline

Customer-service-representative

Accu-Staff
04.2023 - 11.2023

Customer Support Associate

Bell Mobility
08.2021 - 02.2023

Executive Sales Associate

7-eleven
11.2019 - 07.2021

Master of Science - Information And Computer Systems

Gujarat University

Bachelor of Science - Computer And Information Systems

KSV University

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Sachinkumar Patel