Overview
Work History
Timeline
Certifications And Qualifications
Hi, I’m

SACHINKUMAR PATEL

Edmonton,Canada
Judge a man by his questions rather than his answers.
Voltaire

Overview

10
years of professional experience

Work History

CE

Sales and Customer Support
07.2024 - Current

Job overview

  • Develop in-depth knowledge of consumer electronics, offering tailored recommendations to customers
  • Implement in-store promotions and visual merchandising, boosting foot traffic significantly
  • Deliver exceptional customer service, resolving issues promptly, achieving 95% customer satisfaction
  • Participate in product training, staying updated on technological advancements and features
  • Spearheaded process improvements, reducing operational costs and enhancing team efficiency
  • Pioneered novel consumer electronics solutions, enhancing customer experience and driving sales growth through creative product presentations

EGS Contact Center Solutions Pvt Ltd

Analyst
04.2023 - 05.2024

Job overview

  • Contact hospitals for health reports, ensuring compliance with privacy laws, enhancing case support
  • Coordinate with healthcare staff to retrieve documents, improving document delivery efficiency
  • Communicate effectively with providers, facilitating smooth document retrieval and legal compliance
  • Utilize strong communication and attention to detail to support litigation efforts collaboratively
  • Achieved significant improvements in document retrieval processes, boosting overall case efficiency
  • Streamlined document retrieval process, enhancing efficiency in obtaining health reports from hospitals and clinics for case support

Engege Business Services PVT LTD

Sales and Marketing
04.2021 - 03.2023

Job overview

  • Provided detailed product information, enhancing customer understanding and satisfaction
  • Addressed customer inquiries across multiple channels, ensuring seamless service
  • Recommended complementary products, boosting sales and customer satisfaction
  • Identified customer needs, driving targeted product recommendations
  • Supported warranty and policy queries, fostering customer trust and loyalty
  • Spearheaded customer service initiatives, resolving complex product inquiries and boosting customer satisfaction rates significantly

Akshar Services

Supervisor and Consultant
06.2015 - 11.2019

Job overview

  • Curated bespoke travel experiences, enhancing client satisfaction and loyalty through personalized recommendations and proactive problem-solving
  • Optimized travel packages, enhancing client satisfaction and loyalty through personalized recommendations and proactive problem-solving
  • Analyzed market trends to craft tailored travel experiences, resulting in improved customer retention and increased referrals
  • Pioneered new travel planning strategies, integrating digital tools to streamline booking processes and enhance overall efficiency
  • Fostered strong relationships with global partners, negotiating favorable rates and exclusive perks for clients' benefit
  • Anticipated future travel trends, developing innovative packages that met evolving customer needs and industry standards

Timeline

Sales and Customer Support

CE
07.2024 - Current

Analyst

EGS Contact Center Solutions Pvt Ltd
04.2023 - 05.2024

Sales and Marketing

Engege Business Services PVT LTD
04.2021 - 03.2023

Supervisor and Consultant

Akshar Services
06.2015 - 11.2019

Certifications And Qualifications

  • Valid Driver’s License
  • Sales & Customer Service Training
  • Business Development & Negotiation Skills

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