Hi, I’m
SACHINKUMAR PATEL
Edmonton,Canada
Judge a man by his questions rather than his answers.
Voltaire
Overview
10
years of professional experience
Work History
CE
Sales and Customer Support
07.2024 - Current
Job overview
- Develop in-depth knowledge of consumer electronics, offering tailored recommendations to customers
- Implement in-store promotions and visual merchandising, boosting foot traffic significantly
- Deliver exceptional customer service, resolving issues promptly, achieving 95% customer satisfaction
- Participate in product training, staying updated on technological advancements and features
- Spearheaded process improvements, reducing operational costs and enhancing team efficiency
- Pioneered novel consumer electronics solutions, enhancing customer experience and driving sales growth through creative product presentations
EGS Contact Center Solutions Pvt Ltd
Analyst
04.2023 - 05.2024
Job overview
- Contact hospitals for health reports, ensuring compliance with privacy laws, enhancing case support
- Coordinate with healthcare staff to retrieve documents, improving document delivery efficiency
- Communicate effectively with providers, facilitating smooth document retrieval and legal compliance
- Utilize strong communication and attention to detail to support litigation efforts collaboratively
- Achieved significant improvements in document retrieval processes, boosting overall case efficiency
- Streamlined document retrieval process, enhancing efficiency in obtaining health reports from hospitals and clinics for case support
Engege Business Services PVT LTD
Sales and Marketing
04.2021 - 03.2023
Job overview
- Provided detailed product information, enhancing customer understanding and satisfaction
- Addressed customer inquiries across multiple channels, ensuring seamless service
- Recommended complementary products, boosting sales and customer satisfaction
- Identified customer needs, driving targeted product recommendations
- Supported warranty and policy queries, fostering customer trust and loyalty
- Spearheaded customer service initiatives, resolving complex product inquiries and boosting customer satisfaction rates significantly
Akshar Services
Supervisor and Consultant
06.2015 - 11.2019
Job overview
- Curated bespoke travel experiences, enhancing client satisfaction and loyalty through personalized recommendations and proactive problem-solving
- Optimized travel packages, enhancing client satisfaction and loyalty through personalized recommendations and proactive problem-solving
- Analyzed market trends to craft tailored travel experiences, resulting in improved customer retention and increased referrals
- Pioneered new travel planning strategies, integrating digital tools to streamline booking processes and enhance overall efficiency
- Fostered strong relationships with global partners, negotiating favorable rates and exclusive perks for clients' benefit
- Anticipated future travel trends, developing innovative packages that met evolving customer needs and industry standards
Timeline
Sales and Customer Support
CE
07.2024 - Current
Analyst
EGS Contact Center Solutions Pvt Ltd
04.2023 - 05.2024
Sales and Marketing
Engege Business Services PVT LTD
04.2021 - 03.2023
Supervisor and Consultant
Akshar Services
06.2015 - 11.2019
Certifications And Qualifications
- Valid Driver’s License
- Sales & Customer Service Training
- Business Development & Negotiation Skills