Result-driven and customer-focused hospitality leader with a proven track record in delivering exceptional guest experiences, optimizing operations & driving revenue growth. Committed to upholding the highest standards of hospitality while ensuring team development, fostering a culture of Innovation & Service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager ( Restaurants/Bars)
Delta by Marriott Toronto Airport & Conference Centre
08.2023 - Current
Managed the Restaurant Operations in 433 premium guest rooms with its 60,000 sq. ft. of Banquet Space with on-site Starbucks, a destination bar & 2 restaurants.
Boosted f&b GSS scores by 12% in the first year & ahead in YTD goals with continuous engagement & refocused guest experience.
Increased Food & Beverage revenue by 20% in the first year & 5% ahead of budget in YTD.
Responsible for efficiently managing & executing revenue in excess of 6 million from food & beverage Restaurant operations.
Enforced new inventory methods to efficiently & effectively manage the stock. Resulting in beverage COGS down 3%.
Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
General Manager
Denham Hospitality Group/Barney’s Pub & Grill
06.2021 - 05.2023
Planned, Developed & Executed budget for the food & beverage businesses in excess of 5 million.
Earned “Best Hospitality Business” award by Chamber of Commerce for the year 2022.
Promoted tourism & reached partners in different communities.
Digitalized & Customized the beer drinking experience for guests by Introducing “Pour your Own Beer Wall”. Integrated the systems & trained staff on advocating for the technology & experience.
Restructured & refined food & beverage offerings to the contemporary trends & local taste. In 2021 we became the most positively reviewed business on google.
Operations Manager (Restaurants/Bars)
University of Alberta
04.2017 - 01.2021
Partnered with industry groups to achieve strategic and cultural goals, redesigned Room at the top in 2017 to give guests unique experiences for affordable prices. Remodeled Dewey’s in 2018 to provide guests a place to unwind & meet, while on campus.
Introduced a new scheduling app, resulted in reducing labor costs by 4-5% and helped with staff efficiency & morale.
Modernized & modified training programs for all staff, which helped with consistency in service, onboarding, menu knowledge etc.
Launched ‘happy or not’ system to get real time customer feedback and gather information regarding peak times and down times.
Collaborating with University of Alberta staff and students to carry out successful events and introducing them to the services offered by UASU. Improved event experiences by upgrading to a one-touch sound control system.
Assistant Food & Beverage Manager
Best Western International
04.2014 - 04.2017
Managed restaurant, bar & banquet operations for a 210 room full service hotel. Negotiated pricing with different vendors about product, services and quality.
Developed checklists for all staff to get consistency in the job and increased the shelf life of equipment and product.
Coordinated & Collaborated with different departments for smooth food & beverage operations. Increased banquet and room service revenue by 3-4% from effective communication.
Integrated inventory control system with the restaurant software to better track and brought the cogs down by 5%.
Education
P.G. - Hospitality and Tourism Management
Niagara College
Niagara Falls, ON
03.2014
B.A - International Hospitality Administration
I.G.N.O.U
05.2011
Diploma Certification - Hotel Management
A.H.L.A
01.2011
Skills
Analytical problem solving
Financial analysis
Adaptability & Flexibility
Proven leadership abilities
Cultural sensitivity
Cross-functional teamwork
Hospitality management software
Proficient in Microsoft Outlook
Excel data analysis skills
Microsoft Word
Certification
WHIMS 2023
Smart Serve 2023
OHSA 2023
Pro serve 2019
Protect 2019
Alberta food safety certificate 2017
First aid & CPR certificate 2019
Food safety training 2019
Train the trainer course 2018
Fire safety training 2015
Languages
English
Hindi
Timeline
General Manager ( Restaurants/Bars)
Delta by Marriott Toronto Airport & Conference Centre
Executive Housekeeping Manager at Delta Hotels by Marriott St. John's Conference CentreExecutive Housekeeping Manager at Delta Hotels by Marriott St. John's Conference Centre
Guest Experience Expert at Delta Hotels by Marriott Burnaby Conference CentreGuest Experience Expert at Delta Hotels by Marriott Burnaby Conference Centre
Kitchen Assistant Intern at Olio Mediterranean At Sheraton Toronto Airport Hotel & Conference CenterKitchen Assistant Intern at Olio Mediterranean At Sheraton Toronto Airport Hotel & Conference Center