SACHIN KULHARI
Toronto,Canada
Summary
Result-driven and customer-focused hospitality leader with a proven track record in delivering exceptional guest experiences, optimizing operations & driving revenue growth. Committed to upholding the highest standards of hospitality while ensuring team development, fostering a culture of Innovation & Service excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
General Manager ( Restaurants/Bars)
Delta by Marriott Toronto Airport & Conference Centre
08.2023 - Current
- Managed the Restaurant Operations in 433 premium guest rooms with its 60,000 sq. ft. of Banquet Space with on-site Starbucks, a destination bar & 2 restaurants.
- Boosted f&b GSS scores by 12% in the first year & ahead in YTD goals with continuous engagement & refocused guest experience.
- Increased Food & Beverage revenue by 20% in the first year & 5% ahead of budget in YTD.
- Responsible for efficiently managing & executing revenue in excess of 6 million from food & beverage Restaurant operations.
- Enforced new inventory methods to efficiently & effectively manage the stock. Resulting in beverage COGS down 3%.
- Oversaw front of house and back of house personnel to maintain adequate staffing and minimize overtime.
General Manager
Denham Hospitality Group/Barney’s Pub & Grill
06.2021 - 05.2023
- Planned, Developed & Executed budget for the food & beverage businesses in excess of 5 million.
- Earned “Best Hospitality Business” award by Chamber of Commerce for the year 2022.
- Promoted tourism & reached partners in different communities.
- Digitalized & Customized the beer drinking experience for guests by Introducing “Pour your Own Beer Wall”. Integrated the systems & trained staff on advocating for the technology & experience.
- Restructured & refined food & beverage offerings to the contemporary trends & local taste. In 2021 we became the most positively reviewed business on google.
Operations Manager (Restaurants/Bars)
University of Alberta
04.2017 - 01.2021
- Partnered with industry groups to achieve strategic and cultural goals, redesigned Room at the top in 2017 to give guests unique experiences for affordable prices. Remodeled Dewey’s in 2018 to provide guests a place to unwind & meet, while on campus.
- Introduced a new scheduling app, resulted in reducing labor costs by 4-5% and helped with staff efficiency & morale.
- Modernized & modified training programs for all staff, which helped with consistency in service, onboarding, menu knowledge etc.
- Launched ‘happy or not’ system to get real time customer feedback and gather information regarding peak times and down times.
- Collaborating with University of Alberta staff and students to carry out successful events and introducing them to the services offered by UASU. Improved event experiences by upgrading to a one-touch sound control system.
Assistant Food & Beverage Manager
Best Western International
04.2014 - 04.2017
- Managed restaurant, bar & banquet operations for a 210 room full service hotel. Negotiated pricing with different vendors about product, services and quality.
- Developed checklists for all staff to get consistency in the job and increased the shelf life of equipment and product.
- Coordinated & Collaborated with different departments for smooth food & beverage operations. Increased banquet and room service revenue by 3-4% from effective communication.
- Integrated inventory control system with the restaurant software to better track and brought the cogs down by 5%.
Education
P.G. - Hospitality and Tourism Management
Niagara College
Niagara Falls, ON03.2014
B.A - International Hospitality Administration
I.G.N.O.U
05.2011
Diploma Certification - Hotel Management
A.H.L.A
01.2011
Skills
- Analytical problem solving
- Financial analysis
- Adaptability & Flexibility
- Proven leadership abilities
- Cultural sensitivity
- Cross-functional teamwork
- Hospitality management software
- Proficient in Microsoft Outlook
- Excel data analysis skills
- Microsoft Word
Certification
- WHIMS 2023
- Smart Serve 2023
- OHSA 2023
- Pro serve 2019
- Protect 2019
- Alberta food safety certificate 2017
- First aid & CPR certificate 2019
- Food safety training 2019
- Train the trainer course 2018
- Fire safety training 2015
Languages
English
Hindi
Timeline
General Manager ( Restaurants/Bars)
Delta by Marriott Toronto Airport & Conference Centre
08.2023 - Current
General Manager
Denham Hospitality Group/Barney’s Pub & Grill
06.2021 - 05.2023
Operations Manager (Restaurants/Bars)
University of Alberta
04.2017 - 01.2021
Assistant Food & Beverage Manager
Best Western International
04.2014 - 04.2017
B.A - International Hospitality Administration
I.G.N.O.U
Diploma Certification - Hotel Management
A.H.L.A
P.G. - Hospitality and Tourism Management
Niagara College