Competent, diligent and result oriented professional with 9 years of experience in IT industry as Dev-ops, Site Reliability and Application Support Engineer.
Overview
9
9
years of professional experience
Work History
Platform Site Reliability Engineer
HSBC Global Services (Canada) Limited
04.2021 - Current
Ensure availability and maintainability of large-scale API and Micro services platform located across three points of presence in HK, UK, and US regions.
Elevate expertise and maturity in safely managing core technology stack underpinned by AWS, Kubernetes, Kong API gateway, Mulesoft API, Istio Service Mesh, and host of supporting services in a hybrid hosting environment (i.e., private/public cloud & on-prem).
Automating, building, managing and supporting containerized platform infrastructure on AWS for development and production environment.
Investigate, triage, and resolve production incidents and use data to articulate impact with relentless attention to technical signals and underlying root causes that enable remediation and future avoidance/mitigation.
Monitoring entire platform infrastructure and running applications using AWS Cloudwatch, Datadog and Splunk.
Implementing patterns to establish connectivity between AWS EKS and on-premise systems using HSBC specific network security patterns.
Author, contribute, and maintain our evolving knowledge base including support and operational runbooks, platform tenant guides, and onboarding and release documentation with underlying goal of driving as much best practice and self-service as possible.
Participate in regular SRE on-call rota supporting 24/7/365 support model across our mission critical platforms within a large banking eco-system of front-end, middleware, and back-end fulfillment systems.
Work on CI/CD pipeline issue and build and update pipeline to provide smooth support to other teams.
Experienced in writing Terraforms, Ansible Playbooks, Shell scripts to automatically install infrastructure component for saving maximum time and efforts.
Help application team to onboard their services and provide sign off after verifying all monitoring is in place so support team proactively monitor application and recovered services promptly if there is any issue.
Software Engineer (Environment Delivery Engineer)
HSBC Software Development (India) Private Limited
05.2016 - 04.2021
Work as Subject Matter Expert on technical and functional areas for all Internet and Mobile Banking applications in development and live environment.
Designing and maintaining infrastructure on AWS by following HSBC specific build standards and security patterns using terraform.
Creating Jenkins jobs for deploying application code as well as infrastructure.
Creation and maintenance of 200+ cloud servers in HSBC’s private cloud for various stages of development as well as production environments.
Responsible for handling, renewing and managing SSL Certificate's with Venafi automation tool.
Conduct in-depth root cause analysis of incident and ensure fixes and procedures are put in place to avoid consistent re-occurrence of issues.
Issues tracking, Incident Management, Problem management, knowledge management and knowledge articles improvement.
Associate Engineer
Maersk Global Service Centre
08.2015 - 04.2016
Associate Engineer
Tata Communications Ltd
09.2014 - 08.2015
Education
Bachelor of Engineering - Information Technology
Nagpur University
Nagpur
06.2012
Skills
Middleware- Web Sphere Application Server, Unix, Shell Scripting