Sachin Chauhan
Surrey,BC
Additional Information
Project Management | Team Leadership | Process Improvement | Data Analyst
Summary
Dedicated and focused Project Management Specialist with over 8.4 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible, detail-oriented and adaptive team player with expertise in data analytics, staff training and development, customer service and process improvements.
Overview
9
9
years of professional experience
1
1
Certification
Accomplishments
- Efficiency Catalyst: Boosted production by 4% via data-driven optimizations, saving time and hiring costs.
- Cost-Saving Maestro: Cut operational expenses by 10%, bolstering the bottom line for growth-focused projects.
- Team Builder & Leader: Led high-performing teams, exceeding project milestones within budget.
Skills
- Project management
- Business Planning
- Project Development and Lifecycle
- Contract review and recommendations
- Talent development
- Client relations and retention
- Superior computer skills
- Quality assurance controls
- Work Flow Planning
Work History
Project Manager
Sekure Payment Expert
Montreal , QC
05.2022 - Current
- Five9 Dialer Optimization Project: In my first project, "Five9 Dialer Optimization," I led a collaborative effort with client acquisition and the IT team to optimize the dialer system. This initiative resulted in a remarkable 4% increase in efficiency and sales.
- Data Warehouse Development: I also spearheaded the creation of a data warehouse, working closely with the data team. This project involved structuring the company's client data to improve customer acquisition through various channels for both outbound and inbound digital marketing campaigns.
- Workforce Management Enhancement: As part of a workforce management project, I collaborated with department managers to optimize resource allocation. This strategic initiative led to a significant 10% increase in overall productivity.
- Vendor and Supplier Contract Management: I also took charge of managing contracts with vendors and suppliers by assigning tasks and effectively communicating expected deliverables. This streamlined approach ensured that all project stakeholders were aligned, contributing to the successful execution of our initiatives.
- Project Planning and Risk Management: I developed innovative solutions to address project risks and issues, consistently meeting quality and timeline goals and objectives. This proactive approach to risk assessment and mitigation ensured smooth project execution and minimized potential disruptions.
Project Manager
Knowledge Time
Calgary , Alberta
08.2021 - 04.2022
- Created project plans with established timelines, assigned to appropriate teams and managed workflow throughout construction.
- Developed solutions to project risks and issues, meeting quality and timeline goals and objectives.
- Monitored project budget through careful assessment of resource usage and task management to keep costs low.
- Secured continuous project scope alignment with business objectives and made modifications to enhance effectiveness toward intended result.
- Resolved issues immediately, enabling project deliverables to meet key milestones as defined by stakeholders.
- Managed and oversaw team of software developers, providing resources and support needed to promote success.
- Oversaw development, testing and rollout of complete suite of Web-based software solutions.
Project and Business Development Manager
Intercell Technologies Pvt LTD.
Gurgaon , Haryana
11.2019 - 07.2021
- Created a B2B sales funnel which increased the lead generation by 77%
- Developed and implemented favorable pricing structures balancing Company objectives against customer targets.
- Negotiated, prepared and signed contracts with clients.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Generated new business with marketing initiatives and strategic plans.
Regional Operations Manager
Fitkids Education & Training Pvt Ltd
Jaipur , Rajasthan , India
05.2018 - 11.2019
- Building, Coaching and Managing a team of 40 people to meet functional goals.
- Review and analyze reports on operations and deployment.
- Accountable for renewal of contracts through successful implementation of the program.
- Work closely with Supply Chain and Program departments to optimize stock level.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Created reports and established processes to assist with loss prevention and budget maintenance.
Senior Operations Executive
Startek
Gurgaon , Haryana, India
07.2016 - 11.2017
- Was Leading the National Escalation team of 35-40 associates, provided day-to-day cases, and monitored them.
- Handling escalations and resolving them in a given time.
- Facilitated individual coaching sessions with CSRs to realign productivity goals.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Managed client marketing strategies and product promotion campaigns.
Associate Coordinator
Allianz Worldwide Partners
Gurgaon , Haryana , India
12.2014 - 03.2016
- Qualified potential customers, identified needs, and troubleshot and solved customer issues to foster best customer service experience.
- Responded to and handled customer complaints and inquiries in a timely manner via call, email, and social media.
- Handled 80 to 100 inbound and outbound calls.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
- Provided an exemplary level of service to customers to extend relationships for future business opportunities.
- Drove customer escalations to resolution by engaging directly with clients.
Education
BBA -
Rajiv Gandhi Institute of Management & Technology
Nagpur, India03.2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Project Manager
Sekure Payment Expert
05.2022 - Current
Project Manager
Knowledge Time
08.2021 - 04.2022
Project and Business Development Manager
Intercell Technologies Pvt LTD.
11.2019 - 07.2021
Regional Operations Manager
Fitkids Education & Training Pvt Ltd
05.2018 - 11.2019
Senior Operations Executive
Startek
07.2016 - 11.2017
Associate Coordinator
Allianz Worldwide Partners
12.2014 - 03.2016
- Customer Service Skills Training - 04/2015 - 06/2015
BBA -
Rajiv Gandhi Institute of Management & Technology
Hobbies
- Swimming
- Basketball
- Photography
- Travelling
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