Sachin Arora

In this fast-paced retail environment, strong product knowledge and effective customer engagement are essential. The role requires guiding customers in selecting the right products through personalized recommendations and suggestive selling techniques. Responsibilities include managing the sales team, overseeing shift scheduling, ensuring performance targets are met, assisting with inventory management, handling clerical tasks such as processing transactions, maintaining customer records, and contributing to a positive, collaborative team atmosphere to drive overall store success.

• Greet and serve customers in a warm and professional manner to build strong rapport, ensuring an excellent customer experience
• Address customer queries and provide tailored recommendations to guide them in selecting the most suitable products
• Manage inventory by assisting with receiving, stocking, and organizing merchandise, ensuring accurate product levels and displays
• Oversee the scheduling of shifts for the sales team, ensuring proper coverage to meet store demands and maximize customer service
• Set clear performance targets for team members, monitor progress, and provide ongoing coaching and support to ensure goals are met
• Perform clerical tasks, including processing sales transactions, maintaining accurate customer records, and managing daily reports
• Coordinate with managers to ensure smooth operations, including maintaining product knowledge, tracking sales, and updating stock information
• Foster a positive and collaborative team environment, encouraging open communication and teamwork to improve overall store performance and employee morale

This role requires dedicated teamwork to create unforgettable movie experiences through excellent guest service. Proficient in popcorn preparation, maintaining food safety, and ensuring a positive atmosphere. Skilled in multitasking, time management, and providing superior customer service, including ticket checks and directing guests to their seats.

• Create exceptional guest experiences through warm greetings and engagement
• Meticulously prepare and handle snacks, especially popcorn, ensuring attention to detail and adherence to food safety guidelines
• Foster teamwork and maintain a positive atmosphere, promoting a fun work environment
• Efficiently manage diverse cleaning duties for a pristine guest experience, including sweeping, mopping, vacuuming, tidying up, taking out trash, and bathroom maintenance
• Check tickets, provide directions, and assist guests in finding their respective seats

Responsible for customer service related to merchandise receiving and flow through to the sales floor. This includes unloading trailers, pulling pallets to the floor, and aiding with merchandise processing in a safe and clean environment.

• Set up and reset the Receiving Area
• Unload and sort general merchandise trailers
• Carry out live unloading of various items
• Transport merchandise pallets to the sales floor for overnight processing
• Assist with stocking the sales floor and providing customer assistance as needed
• Label and store excess inventory
• Assist in maintaining a safe, clean, and hazard-free work environment by adhering to company policies, completing safety sweep records, and ensuring displays and fixtures are secure

Worked in a dynamic healthcare environment, providing administrative support to ensure smooth patient services and efficient hospital operations. This role required excellent organizational skills, attention to detail, and the ability to handle sensitive patient information with discretion.

• Handled patient records, appointments, and registration procedures, ensuring accuracy and maintaining confidentiality
• Greeted and assisted patients and visitors in a professional and courteous manner, fostering a positive experience
• Coordinated with medical staff and departments to arrange consultations, diagnostic tests, and follow-up appointments
• Managed billing and payment processes, verified insurance information, and supported the finance team with data entry tasks
• Supported front desk operations by efficiently managing high patient volumes while maintaining a calm and organized demeanor
• Addressed patient inquiries, resolved concerns, and provided guidance on hospital procedures
• Assisted with the preparation and upkeep of reports and hospital documentation to ensure adherence to administrative standards
• Worked collaboratively with internal teams to streamline administrative workflows and enhance patient flow
• Accurately entered patient data into hospital databases, contributing to efficient record management and retrieval

In this role, I contributed individually to expand the company’s mission and vision by establishing connections with students and parents nationwide and explaining the learning platform in person. Multitasking and strong sales skills were key to succeeding in this direct business-to-consumer model.

• Built and expanded the customer base and service reputation from scratch, establishing a strong presence in the market
• Prioritized tasks based on operational needs, ensuring efficiency and seamless workflow
• Provided recommendations to clients based on a deep understanding of their needs and preferences
• Managed follow-up queries, offering personalized solutions to enhance customer satisfaction
• Responded to member inquiries within timelines, maintaining professionalism and efficiency
• Fostered strong relationships with members by consistently prioritizing their needs and following up
• Performed administrative duties, including data entry and maintaining accurate customer records
• Assisted with the preparation of reports, documentation, and office-related tasks to ensure smooth operations and organizational efficiency