Sachi Kale
Winnipeg
Summary
My technical knowledge and customer service skills make me an asset in all endeavors. As an experienced manager, I keep operations running smoothly and customers satisfied. I solve problems and keep team members on task.
Overview
2
2
years of professional experience
1
1
Certificate
Work History
Assistant Manager
McDonald's
05.2022 - Current
- Established team priorities, maintained schedules, and monitored performance.
- Used industry expertise, customer service skills, and analytical nature to resolve customer concerns and promote loyalty.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Exercised composure under pressure and in escalated customer service scenarios.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Trained and mentored new employees to maximize team performance.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed staff schedules, ensuring adequate coverage during peak times, and reducing labor costs.
- Assessed inventory levels regularly, maintaining optimal stock to prevent shortages or surpluses.
Retail Sales Supervisor
Eddie Bauer
10.2023 - 06.2024
- Trained new associates on cash register operations, conducting customer transactions, and balancing drawers.
- Counted cash register drawers at the beginning and end of each shift to prepare bank deposits.
- Opened and closed the store independently and prepared a nightly bank drop.
- Implemented loss prevention strategies, reducing instances of theft and shrinkage within the store by 10%.
- Increased sales by offering advice on purchases and promoting additional products.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Consistently met or exceeded monthly sales targets through proactive leadership and regular performance evaluations.
Food Bank Volunteer
Harvest Manitoba
05.2023 - 06.2023
- Organized, sorted, and stored donations in orderly systems to minimize waste.
- Distributed food boxes with carefully selected essentials to families in need.
- Prepared and packaged boxes during the box assembly line phase.
- Collaborated with fellow volunteers to deliver punctual, friendly service.
- Maintained the cleanliness of the resale shop by organizing, sorting stock items, and cleaning the facility.
Education
Certificate - Hospitality Services
Manitoba Institute of Trades And Technology
Winnipeg, MB06.2023
High School Degree - Science
Rustomjee International School And Junior College
Mumbai, India 06.2019
Skills
- Fast-learner
- Multi-tasking skills
- Ability to manage stress and conflict
- Professional customer service attitude
- Team-oriented
- Cash handling
- Opening and closing procedures
- Payment processing
Certification
- Smart Choices Responsible Service Certification
- Food Handlers Training Certificate
- First Aid Training Online Module Certificate
- WHMIS 2015 For Workers
- Clean It Right Certificate
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Sales Supervisor
Eddie Bauer
10.2023 - 06.2024
Food Bank Volunteer
Harvest Manitoba
05.2023 - 06.2023
Assistant Manager
McDonald's
05.2022 - Current
Certificate - Hospitality Services
Manitoba Institute of Trades And Technology
High School Degree - Science
Rustomjee International School And Junior College
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