Summary
Work History
Education
Skills
Languages
Academics
Timeline
Generic

Sachi Kalamkar

Calgary,AB

Summary

15 years plus customer service experience in different verticals. Worked with brands like Toyota Canada, Compass Group Canada & Northland properties. Enthusiastically working with customers using adaptability, efficiency. Positive relationship building with problem solving attitude. Exploring product knowledge and implementing it at workplace. Strong supervisory skills and the capability to motivate and lead staff. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Work History

Office Administration & accounting

Compass Group of Canada
  • Making daily & weekly sales operational report and send it to General manager
  • Internal accounts financial unit transfers with the accuracy
  • Efficiently working with 3 different CRM Systems at same time
  • POS system set up implementation & given training to staff for managing it
  • Entering the daily and weekly sales from all the stations in the CRM
  • (Compass Navigator – Orbit and Sims)
  • Making a weekly segregated sales report for each station, quarterly review and report it to all the managers
  • Monitor monthly sales and share the report to GM
  • Cross verifying incoming Invoices and entering them into the required CRM system
  • Administration tracking as per General Manager requirements
  • (Coffee Consumption, Internal staff gas utilization tracking report, Printer etc.)
  • Ordering stationary & coffee timely basis and have a close check on required inventory
  • Maintain and do competitive search of previous year and current year for daily income and update the data on board to showcase it to all employees
  • Perform as a cashier in café for 2 hours every day.

Business Development Specialist

Heninger Toyota
  • Collecting customer information from every channel: internet, web chat, and inbound phone calls
  • Customer retention after-sale follow-ups (eg
  • Birthdays, purchase anniversaries)
  • With guidance of BDC manager, performing database mining tasks and contribute to targeted marketing campaigns
  • Building relationships with existing customers
  • Converting customer prospects into in-dealership appointments
  • Performing general administrative duties, along with handling reception in receptionist absence
  • Respond to inquiries quickly and accurately
  • Follow up with all sales and non-sales customer contacts
  • Keep CRM entries and the customer database 100% up-to-date
  • Attending web-based training through Toyota University
  • Desirable skills and qualifications Strong communication and customer service skills
  • Telephone and digital communications proficiency
  • Highly organized and able to interact well with Customers and Dealership Staff.

Business Development Coordinator

Country Hills Toyota
  • Promote deals and ensure customer engagement
  • Generate customer appointments and co-ordinate with product experts and product advisors
  • Make Public relation calls to ensure the customer is satisfied with our standard experience.

Travel Agency Manager

Zoom Travels
  • Directs, coordinates, and participates in merchandising travel agency services
  • Sells travel tickets, packaged and specialized tours, and advises customers on travel plans
  • Reconciles sales slips, invoices and cash daily.

Account Manager

Accentiv- (Accor Services)
  • One point contact for program management
  • Key spoc in the internal environment responsible for all the deliverables
  • Maintain excellent relations with clients to generate revenues for further business there and Direct Marketing Programs
  • Building good relationship with clients for future prospects
  • Dealing with the key decision makers
  • Conceptualize, design & implement ‘creatives’ for the client, with the help of the internal creative team and precise brief
  • Project Handle - FedEx | Citi Bank |Barclays Bank |Standard Chartered Bank | Essar Steel.

Sr. Account Executive

Ogilvy One
  • Internet and corporate communication requirements of the respective clients & suggest appropriate solutions with superior mix of Online and Offline media; fulfill clients requirement with set and committed time-lines
  • Preparing presentations for new upcoming product launch and campaign, etc
  • Online Campaigns – Banners, E-mailers, blogs, Micro-sites
  • Project Handled - Reliance General Insurance |Yellow Pages |The Wine Society of India.

Supervisor

Compass Group of Canada
- Current
  • Supervise the production of menu items, ensure completion of cash readings, manage associates, schedule staff working hours, hire and train employees
  • Working with client for better team function and best customer experience
  • Assisting manager for resolving labour relation issues, track and produce reports on weekly inventories, sales revenue, labour and food cost
  • Ensuring and fulfilling strict compliance with Compass’ Quality Assurance
  • Fulfilling and coordinate frequent workplace inspections, also being part of WHMIS training of all staff and promptly report any workplace accident or incident to head office
  • Handling emails, calls for internal staff and external vendors
  • Ensuring hazard analysis and all the standards are followed in the food preparation process
  • Having a ProServe & Basic First Aid
  • Excellent customer service skills with communication skills (written and verbal).

Guest Service Agent

Sandman Hotel & Suites Calgary West
- 03.2014
  • Register guests and assigns rooms
  • Accommodates special requests whenever possible
  • Thoroughly understand and adheres to proper credit, check-cashing, and cash handling policies and procedures
  • Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms
  • Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange
  • Follows procedures for issuing and closing safe deposit boxes used by guests
  • Reads and initials the pass-on log and bulletin board daily
  • Is aware of daily activities and meetings taking place in the hotel.

Education

Bachelor Of Arts Psychology -

Mumbai University
Mumbai India
2003

Skills

  • Scheduling and Planning
  • File Organization
  • Document Management
  • Research and analysis
  • Interpersonal Relations
  • Teamwork and Collaboration
  • Quick Learner
  • Problem-Solving
  • Database Maintenance
  • Fast Learner

Languages

English
Full Professional

Academics

Post Graduated from Mumbai University India [Specialization in Psychology & Economics]

Timeline

Office Administration & accounting

Compass Group of Canada

Business Development Specialist

Heninger Toyota

Business Development Coordinator

Country Hills Toyota

Travel Agency Manager

Zoom Travels

Account Manager

Accentiv- (Accor Services)

Sr. Account Executive

Ogilvy One

Supervisor

Compass Group of Canada
- Current

Guest Service Agent

Sandman Hotel & Suites Calgary West
- 03.2014

Bachelor Of Arts Psychology -

Mumbai University

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Sachi Kalamkar