SACHA REIMERS
Customer/Business Service Specialist
Montréal
Summary
12 years of experience in call centers and customer service. 3 years of experience in collections, 2 years of experience in sales. 2 years of experience in administrative support. Ability to express myself in 3 languages
(French, English, Spanish) Great Adaptability and leadership.
Overview
9
9
years of professional experience
4045
4045
years of post-secondary education
3
3
Languages
Work History
Business Services Representative
CRA-ARC
01.2023 - 05.2024
- Company Overview: Agence du revenu du Canada, 305 René-Lévesque Boulevard West Montréal QC, H2Z 1A6
- Provide quality service to businesses regarding payroll deduction account taxes
- Ensure the accuracy of information provided on behalf of the Canadian government
- Demonstrate professionalism and integrity
- Ensure personal management of any administrative activity relating to employment
- Streamlined office operations for increased efficiency through the implementation of new systems and processes.
- Participated in staff training sessions to enhance personal skills while contributing valuable input toward overall team improvement initiatives.
Customer Service Immigration
IRCC
02.2020 - 03.2021
- Company Overview: Immigration Refugees Immigration Canada, 1010 Rue Saint-Antoine O, Montréal, QC H3C 1B2
- Provide a bilingual information service to IRCC clients
- Management of immigration files and continuous monitoring of immigration laws
- Inform clients of the exact deadlines and costs of processing their Immigration file
- Knowing all customer contact points around the world
- Know all the nuances about the types of Visas (Work Permit- Permanent Residence- Student Permit etc.)
- Guide clients through the Canadian immigration application process
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
Commis de bureau
ASFC(CBSA)
03.2018 - 07.2018
- Company Overview: Canadian Border Services Agency, 7100, Rue Tellier, Montréal H1N 3T7
- Bilingual customer service at the counter
- Verification of transport manifests
- Batching of documents processed daily (A8/E6B documents)
- Processing of all employment-related documents
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
Agent E-care
SHAW DIRECT
12.2015 - 11.2016
- Répondre aux besoins de la clientèle via clavardage
- Faire un suivi continu des dossiers clients
- Assurer et coordonner l’installation des services satellites partout au Canada
- Promouvoir les produits et services en fonction des besoins du client
Agent de service à la clientèle
Gemma Communications
12.2014 - 12.2015
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Piloted customer loyalty program, resulting in increased repeat business.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
- Facilitated training sessions for new agents, elevating overall team performance.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Consistently met compliance requirements for the agency by promptly completing mandatory continuing education courses and staying current on industry regulations.
- Conducted regular performance reviews with team members to identify areas for development.
- Negotiated favorable terms in client contracts, safeguarding company interests.
- Tailored communication strategies to different client segments, improving engagement.
Education
High School Diploma -
Ecole Secondaire Anjou
Montreal 05.2001 - 08.2004
College Degree - Logistics Management
College André Laurendeau
Montreal04-2015
Short Program in Management -
Téluq
08-2026
Skills
- Customer Service Experience
- Collections
- Adaptability and flexibility
- Microsoft Office
- Teamwork and collaboration
- Powerpoint
- Outlook
- Sales
- Active listening
- Logistics coordination
- Experience in leadership
Timeline
Business Services Representative
CRA-ARC
01.2023 - 05.2024
Customer Service Immigration
IRCC
02.2020 - 03.2021
Commis de bureau
ASFC(CBSA)
03.2018 - 07.2018
Agent E-care
SHAW DIRECT
12.2015 - 11.2016
Agent de service à la clientèle
Gemma Communications
12.2014 - 12.2015
High School Diploma -
Ecole Secondaire Anjou
05.2001 - 08.2004
College Degree - Logistics Management
College André Laurendeau
Short Program in Management -
Téluq
Similar Profiles
Inas GalanderInas Galander
Type Approval Certification Engineer at Communications Regulatory Authority QATAR (CRA QATAR)Type Approval Certification Engineer at Communications Regulatory Authority QATAR (CRA QATAR)
Angelina Cruz OchoaAngelina Cruz Ochoa
Culinary Student at CRA Monte DiabloCulinary Student at CRA Monte Diablo
Chirjot SinghChirjot Singh
Deskside Support at Canada Revenue Agency (CRA)Deskside Support at Canada Revenue Agency (CRA)