SACHA DEL SOL
Milton ,Canada
Summary
Accomplished manager with a proven track record of success. Dynamic leader and coach with the unique ability to transform individual contributors into confident leaders. Strong focus on developing and empowering teams to consistently achieve exceptional results. Expertise lies in fostering a collaborative and high-performing work environment, driving productivity, and exceeding organizational goals.
Overview
24
24
years of professional experience
Work History
Senior Manager – Warming Centre
Fred Victor
09.2024 - Current
- Company Overview: Community Services
- Manage the day-to-day operations of the City of Toronto’s largest Warming Centre
- Planning, developing, and implementing programs and services consistent with the City of Toronto expectations and the philosophy and principles of Fred Victor
- Monitor and manage program expenses, including food costs, PPE, and other equipment costs
- Recruit, train, supervise, performance manage and support a diverse staff team, which functions effectively to meet the program goals and complies with Fred Victor HR policy and procedures
- Create a program environment that fosters growth, inclusion and skills development for peer trainees
- Create schedules and communicate with teams based on Extreme Cold Weather and Heat Alert updates from the City of Toronto
- Meet regularly with Community Programs management leads
- Support with training and capacity building for peer trainees
- Conduct performance reviews with Warming Centre and Keep Cool staff
- Conducting SMIS training with staff and monitoring/issuing service restrictions
- Build and maintain respectful working relationships with external partner agencies including the City of Toronto
- Perform administrative tasks such as, reports, information management of service statistics, and client information as required
- Develop, implement, monitor systems and processes to support the daily operations and flow of information
- Effectively manage/resolve client concerns and complaints in conjunction with staff
- Community Services
Senior Manager
Fred Victor
04.2023 - 09.2024
- Company Overview: Edward Village Hotel
- Establish, develop and maintain internal and external partnerships
- Canvas to attract new donors and partners
- Maintain positive working relationships with schools and businesses surrounding the shelter
- Problem solve and facilitate conflict resolution, as required
- Provide training to partners pertaining to the program
- Organize and lead partner meetings
- Maintain a positive working relationship with Toronto Police Services
- Maintain a positive working relationship with detention centers
- Uncover/discover growth goals
- Advocate for partners
- Edward Village Hotel
Program Manager (Mental Health& Justice)
Fred Victor
10.2021 - 04.2023
- Company Overview: Edward Village Hotel
- Provide shelter for up to 300 adults
- Manage team of 14 Frontline, Case Management and Housing workers
- Assign specific duties for staff
- Serve as mentor to team members and residents
- Recruit and train new frontline and contract employees
- Host training seminars on homelessness and Shelter Life for recent rookie graduates of the Toronto Police Services
- Regularly meet with hotel partners such as ICHA, John Howard and MDOT on how to improve the client experience while living at Edward Village
- Daily meetings with both PEER programs within Edward Village (iPHARE & TNG)
- Weekly case management meetings with my team
- Monthly supervision meeting with my team
- Ongoing coaching of staff around active listening and de-escalation
- Constant interaction with residents of Edward Village to get a 'feel' of the energy and needs
- Meet with surrounding community partners to hear their concerns and feedback
- Accountable for the safety of all staff and residents
- Edward Village Hotel
Security Supervisor
Star Security
04.2020 - 10.2021
- Company Overview: Security Supervisor (Hotel Shelters)
- Overseeing the security of the Edward Hotel and surrounding area
- Maintain environment by constant and consistent monitoring
- Develop effective relationships with hotel staff and clients through honest communication
- Ensure security team is aware of their duties
- Ensure security team is knowledgeable of the moving components within the hotel
- Respond to medical emergencies to support staff and clients
- Function as the training officer to new security guards
- Instruct new guards about patrol routes and explain the proper procedures for handling personnel during emergency and non-emergency situations
- Security Supervisor (Hotel Shelters)
National Sales Manager
Avron Distribution
08.2020 - 01.2021
- 26 years of supplying a wide range of educational, multi-sensory resources for all ages and abilities
- Led nationwide sales team to achieve targets
- Individually Negotiated and won $372,000 between Sep-Dec
- Developed and implemented new sales strategies to combat Corona Virus
- Managed the daily operations of the sales department
- Monitored and analyzed performance metrics
- Prepared monthly, quarterly and annual sales forecasts
- Performed research and identified new potential customers and market opportunities
- Provided effective solutions aligned with clients’ needs
- Liaised with Marketing to ensure brand consistency
Manager/ People Builder – Inside Sales (NPV)
autoTrader Canada
11.2017 - 02.2019
- Company Overview: TRADER accelerates dealers’ ability to market and manage their inventory through a powerful suite of solutions that we call the TRADER ADVANTAGE – with leading Marketplaces, Web Solutions, Web Traffic, Inventory Management solutions, and industry-leading customer service
- Managed outbound contact centre
- Grew Customer Count by 10% in 6 months
- Grew Inside Sales Team by 50% in 6 months
- Increased ARPA by 30% leading to over 200k in revenue growth
- Created successful training and onboarding program for new employees
- New employees were exceeding target by 35%-60% 1-3 weeks out of training
- Daily strategizing with each rep to ensure best opportunity for customer satisfaction
- Set KPI’s to ensure employee success
- Perform morning and afternoon huddles
- Achieved 2018 commercial goal in 8 months
- Extremely fast paced environment (Weekly Targets)
- TRADER accelerates dealers’ ability to market and manage their inventory through a powerful suite of solutions that we call the TRADER ADVANTAGE – with leading Marketplaces, Web Solutions, Web Traffic, Inventory Management solutions, and industry-leading customer service
Manager/Sales Builder
TheRedPin Real Estate Brokerage
03.2014 - 11.2017
- Company Overview: We connect people, data and technology
- Our platform carries the largest database of active residential listings in the Greater Toronto Area
- We are a challenger brand that provides exceptional end-to-end service and benefits not found at traditional brokerages
- Managed 15 person cold-calling outbound team
- Increased real estate sales growth by 100% in 3 years
- Under my Leadership ($129 Million worth of real estate sales in 2016)
- Coached and provided one on one training to Inside and Outside sales reps
- Lead daily huddles with sales staff
- Developed and executed sales pitch decks
- Created new commission and bonus structure
- Setting and ensuring Daily/Monthly sales targets are achieved
- Turned individual contributors to Sales Leaders
- We connect people, data and technology
- Our platform carries the largest database of active residential listings in the Greater Toronto Area
- We are a challenger brand that provides exceptional end-to-end service and benefits not found at traditional brokerages
Executive Care and Social Media
Kobo Canada
04.2011 - 10.2012
- Company Overview: Kobo believes people should be able to read on their terms
- Our open platform, which supports the most popular formats, including EPUB, EPUB3 and PDF, allows readers to buy and read digital content from a variety of sources
- Responsible for addressing customer concerns directed to Kobo Executive team as received via direct mail, email and/or social media channels, including the company’s Facebook page and Twitter accounts
- Managed the Twitter account of both the company and CEO
- Served as point person for media and public relations inquiries
- Facilitate Better Business Bureau relationship
- Created and reported on various activity as well as emerging trend
- Kobo believes people should be able to read on their terms
- Our open platform, which supports the most popular formats, including EPUB, EPUB3 and PDF, allows readers to buy and read digital content from a variety of sources
Strategic Account Representative (Financial Services-Key National)
Equifax Canada
02.2005 - 05.2009
- Company Overview: Equifax is a global information solutions company that uses trusted unique data, innovative analytics, technology and industry expertise to power organizations and individuals around the world by transforming knowledge into insights that help make more informed business and personal decisions
- Developed, Marketed and presented online webinars and seminars
- Negotiated terms of conduct and Master Service Agreements with major banks, consulting firms, financial service providers and insurance organizations
- Penetrated numerous lines of business including marketing, procurement, web, digital and finance
- Managed CRM input
- Worked cohesively with partners to facilitate delivery and execution
- Generated Qualified Sales Opportunities
- Coordinated and developed presentations for internal and external clients
- Presented Equifax products to prospective and current customers
- Equifax is a global information solutions company that uses trusted unique data, innovative analytics, technology and industry expertise to power organizations and individuals around the world by transforming knowledge into insights that help make more informed business and personal decisions
Team Leader (Customer Care)
Equifax Canada
03.2001 - 02.2005
- Coach and motivate team members as well as answering in-bound phone calls as required
- Performs call monitoring of Customer Service Representatives and provides feedback to ensure quality standards are met
- Performs call volume management to ensure department goals objectives are met
- Employee hiring and ongoing performance appraisals
- Developmental and implementation of new procedures and processes to integrate new product and services (software and Internet access)
Education
Major Studies - Social Service Worker
George Brown College
Toronto, ON01.1998
Skills
- Trauma-Informed Care
- Housing first
- Harm Reduction Advocacy
- CPR
- Coaching
- Equity, Diversity and Inclusion
- Anti-oppressive framework
- CPI
- Mental Health Advocacy
Languages
English
Professional Working
Timeline
Senior Manager – Warming Centre
Fred Victor
09.2024 - Current
Senior Manager
Fred Victor
04.2023 - 09.2024
Program Manager (Mental Health& Justice)
Fred Victor
10.2021 - 04.2023
National Sales Manager
Avron Distribution
08.2020 - 01.2021
Security Supervisor
Star Security
04.2020 - 10.2021
Manager/ People Builder – Inside Sales (NPV)
autoTrader Canada
11.2017 - 02.2019
Manager/Sales Builder
TheRedPin Real Estate Brokerage
03.2014 - 11.2017
Executive Care and Social Media
Kobo Canada
04.2011 - 10.2012
Strategic Account Representative (Financial Services-Key National)
Equifax Canada
02.2005 - 05.2009
Team Leader (Customer Care)
Equifax Canada
03.2001 - 02.2005
Major Studies - Social Service Worker
George Brown College
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