Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Sacha Clyke

Montreal,QC

Summary

Organized and dependable Work From Home Agent successful at managing multiple priorities with a positive attitude to meet team goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Technical Support Coordinator

Alorica - Best Buy
10.2023 - Current
  • Explained technical information in clear terms to promote better understanding for non-technical users.
  • Recorded and maintained relevant notes for each client and work order.
  • Resolved 400 technical support inquiries per day.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Clarified customer requests, forwarded product information and answered questions to support operations.

Virtual Assistant

Social Media Advertising
08.2020 - Current
  • Increased clients account engagement through social media.
  • Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
  • Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use.
  • Monitored accounts and analyzed performance reports to determine future directions for social media.

Customer Service/Airport Security Agent

Garda World
10.2019 - 08.2020
  • Secures premises and personnel by patrolling passengers monitoring the capacity inside each security line.
  • Inspecting passports and access points; permitting entry.
  • Contributes to team effort by accomplishing related results as needed.
  • Identifying assessing and answering customers’ needs to achieve customer satisfaction
  • Developed and maintained positive rapport with passengers and other airport personnel.
  • Screened over hundreds of passengers per day by verifying boarding passes.

Sales Agent Representative

411 Media
03.2019 - 08.2019
  • Present, promote and sell products and services using solid arguments to existing and prospective customers.
  • Persuade each customer to upgrade their services by demonstrating how merchandise or services meet their needs
  • Use scripts to provide information about product’s features, prices etc. and present their benefits
  • Recorded and updated customer information in online systems.
  • Reach out to customer leads through cold calling

Call Center Representative

Interforce Marketing
04.2018 - 02.2019
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from existing customers.
  • Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Learned and maintained in-depth understanding of each car dealership and served information to offer knowledgeable and educated responses to diverse customer questions.
  • Scheduled follow up calls with potential customers to gain interest in scheduling appointments.

Education

High School Diploma -

James Lyng Highschool
Montreal, QC
07.2017

Skills

  • Strong active listening and patience skills to provide attentive and empathetic customer support
  • Following scripts and adapting as required
  • Proficient in conducting research for informed decision making
  • Proficient in Credit Card Payment Processing and payment reconciliation
  • Attention to detail and accuracy in data entry
  • Familiar with spreadsheets for data management and document creation
  • Proficient in remote desktop solutions and support tools to assist clients effectively
  • Effective communication with non-technical users

Languages

English
Native or Bilingual
French
Professional Working

Certification

  • First Aid/CPR Certified
  • Licensed Security Guard

Timeline

Technical Support Coordinator

Alorica - Best Buy
10.2023 - Current

Virtual Assistant

Social Media Advertising
08.2020 - Current

Customer Service/Airport Security Agent

Garda World
10.2019 - 08.2020

Sales Agent Representative

411 Media
03.2019 - 08.2019

Call Center Representative

Interforce Marketing
04.2018 - 02.2019

High School Diploma -

James Lyng Highschool
Sacha Clyke