Organized and dependable Work From Home Agent successful at managing multiple priorities with a positive attitude to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Support Coordinator
Alorica - Best Buy
10.2023 - Current
Explained technical information in clear terms to promote better understanding for non-technical users.
Recorded and maintained relevant notes for each client and work order.
Resolved 400 technical support inquiries per day.
Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Clarified customer requests, forwarded product information and answered questions to support operations.
Virtual Assistant
Social Media Advertising
08.2020 - Current
Increased clients account engagement through social media.
Maintained company's social media presence by posting messages, answering posts, and monitoring responses.
Obtained, attributed and wrote compelling captions and other text for photos, video and other graphics for both print and online use.
Monitored accounts and analyzed performance reports to determine future directions for social media.
Customer Service/Airport Security Agent
Garda World
10.2019 - 08.2020
Secures premises and personnel by patrolling passengers monitoring the capacity inside each security line.
Inspecting passports and access points; permitting entry.
Contributes to team effort by accomplishing related results as needed.
Identifying assessing and answering customers’ needs to achieve customer satisfaction
Developed and maintained positive rapport with passengers and other airport personnel.
Screened over hundreds of passengers per day by verifying boarding passes.
Sales Agent Representative
411 Media
03.2019 - 08.2019
Present, promote and sell products and services using solid arguments to existing and prospective customers.
Persuade each customer to upgrade their services by demonstrating how merchandise or services meet their needs
Use scripts to provide information about product’s features, prices etc. and present their benefits
Recorded and updated customer information in online systems.
Reach out to customer leads through cold calling
Call Center Representative
Interforce Marketing
04.2018 - 02.2019
Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from existing customers.
Provided potential customers with information about upcoming promotions and events to acquire interest in scheduling appointment.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Learned and maintained in-depth understanding of each car dealership and served information to offer knowledgeable and educated responses to diverse customer questions.
Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
Education
High School Diploma -
James Lyng Highschool
Montreal, QC
07.2017
Skills
Strong active listening and patience skills to provide attentive and empathetic customer support
Following scripts and adapting as required
Proficient in conducting research for informed decision making
Proficient in Credit Card Payment Processing and payment reconciliation
Attention to detail and accuracy in data entry
Familiar with spreadsheets for data management and document creation
Proficient in remote desktop solutions and support tools to assist clients effectively