Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
KYC Investigator – Amazon Seller Compliance
Amazon
Barcelona, Spain
11.2022 - Current
Perform detailed KYC investigations on new and existing Amazon sellers as part of onboarding, periodic reviews, and triggered events.
Review and verify sellers' submitted documentation including business licenses, ownership records, financials, tax documents, and identity verification.
Assess complex ownership structures, beneficial ownership, and potential high-risk factors such as jurisdictional risk or sanctioned entities.
Conduct open-source research and utilize internal tools to identify adverse media, fraudulent activities, or regulatory red flags.
Draft clear, concise, and well-reasoned investigative reports summarizing findings, risk assessments, and recommended actions.
Collaborate closely with internal teams such as Seller Support, Risk, Payments, Legal, and Compliance to resolve investigations efficiently.
Identify suspicious patterns or behaviors and escalate cases when necessary for further review or potential reporting.
Stay up to date on global regulatory changes, industry best practices, and evolving e-commerce risks.
Contribute to continuous improvement efforts in policies, procedures, and system workflows to enhance KYC effectiveness and operational efficiency.
Seller Onboarding Associate – Amazon Marketplace
AMAZON
Barcelona, Spain
03.2022 - 11.2022
Facilitate end-to-end onboarding of new sellers to the Amazon Marketplace, ensuring all requirements are clearly communicated and completed.
Review seller applications, verify submitted documents, and ensure compliance with Amazon’s policies, KYC requirements, and applicable regulations.
Conduct initial risk assessments to identify potential compliance issues, fraud indicators, or high-risk sellers.
Act as the first point of contact for new sellers, providing guidance on policies, tools, and best practices to help them successfully launch their business.
Collaborate with internal teams such as Compliance, Risk, and Seller Support to resolve onboarding issues and ensure a smooth seller experience.
Maintain accurate records of onboarding activities, case resolutions, and seller communications.
Proactively identify process improvement opportunities to enhance the seller onboarding journey.
Provide feedback and support the development of training materials and resources for sellers.
Stay updated on changes in policies, regulations, and marketplace standards that affect seller onboarding.
Retail Store Manager – Luxury Perfume Boutique
Abdul Samad Alquorashi
Dubai, United Arab Emirates
02.2011 - 10.2020
Oversee all aspects of store operations, including sales, inventory, staffing, merchandising, and customer service.
Lead, train, and motivate the store team to achieve sales targets, KPIs, and deliver an exceptional client experience.
Develop strategies to drive foot traffic, increase sales, and grow the customer base through clienteling and relationship management.
Maintain strong product knowledge of perfumes, ingredients, and fragrance families to assist customers with personalized recommendations.
Ensure the store is impeccably presented and adheres to brand guidelines in terms of visual merchandising and cleanliness.
Manage inventory levels, stock replenishment, and prevent loss through proper controls and audits.
Handle customer inquiries, complaints, and resolve issues promptly and professionally to maintain customer satisfaction.
Prepare sales reports, analyze store performance, and provide insights to improve results.
Collaborate with marketing and regional management on promotional campaigns, new product launches, and seasonal events.
Recruit, onboard, and develop store staff to foster a high-performance culture and strong team environment.
Sales Associate
Abdul Samad Alquorashi
Alexandria, Egypt
02.2010 - 02.2011
Greet customers warmly and professionally, providing exceptional service and personalized fragrance recommendations.
Develop a deep understanding of all perfume products, ingredients, fragrance notes, and brand stories to confidently assist customers.
Actively drive sales by engaging with customers, identifying their preferences, and upselling complementary products such as body lotions or gift sets.
Maintain the store’s visual standards, ensuring displays, testers, and merchandise are organized, clean, and inviting.
Perform cashier duties including processing sales, handling returns/exchanges, and managing customer information with accuracy and care.
Assist in stock replenishment, inventory counts, and ensure proper handling of delicate products.
Build lasting customer relationships by creating a welcoming environment and offering a luxury shopping experience.
Stay informed about new launches, promotions, and seasonal campaigns, and communicate them effectively to customers.
Support the team in achieving daily sales targets and contributing to overall store success.