Sabrina Knoop

University graduate seeking full-time employment. I’m a hardworking individual who works great under pressure, as well in fast-paced environments. I have excellent interpersonal skills with over 8 years of customer service knowledge and over 3 years of work experience in a healthcare setting.

• First Aid – CPR/AED Level C
• Basic Life Support
• Food Safety Certification
• Applied Suicide Intervention Skills Training
• In-Class Code White Training
• Prevention and Management of Aggressive Behavior - De-escalation
• Privacy and Confidentiality Annual Training
• WHMIS TCPS 2: Core Certification for Ethical Conducting Research involving Humans
• Smart Serve
• Serving It Right

Royal Inland Hospital, 09/ 2023 - ongoing

• I am currently volunteering in the ER department at Royal Inland Hospital. I am responsible for welcoming out-patients to the facility and assisting nurses with patient management and organization. I interact with patients and observe any aggression or concerns I believe need to be prioritized.

Grand River Hospital, 09/2018 - 04/2020

• I volunteered with patients in the Adult Mental Health Department at KW Grand River Hospital. I initiated activities and movie nights, spent quality time with patients and created an overall positive environment.
• Further exploring departments, I volunteered in the ICU unit. I was responsible for organizing files and assisting patients and families before and after surgery procedures.
• Later, I volunteered in the OR unit. I was responsible for properly welcoming patients before surgical procedures, addressing their specific surgical information and answering any questions, while setting nerves and maintaining an overall warm and comfortable environment.

Hockey Instructor, 05/2016 - 08/2017

• During my years playing varsity ice hockey at UW, our association collaborated with coaching youth hockey players (HPTP) Waterloo Ravens. Myself and fellow teammates were responsible for supervising, organizing games, practices, and activities on and off the ice rink, as well as teach youth athletes the importance of healthy lifestyles including physical, mental and nutritional health.

Upon Request.