Sabrina Yalda
Modesto
Summary
Strategic manager with a proven track record in sales growth and team leadership. Expert in implementing effective training programs and fostering a collaborative culture to enhance productivity. Dedicated to maximizing client satisfaction and driving business success through innovative marketing and strong relationship building.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Homesmart PV and Associates
Modesto
02.2022 - Current
- Assisted clients in buying and selling residential properties.
- Conducted property showings and open houses, engaging potential buyers to highlight property features.
- Developed targeted marketing strategies that increased visibility of listings and attracted qualified buyers.
- Negotiated contracts between buyers and sellers to reach agreements.
- Built strong relationships with clients, ensuring satisfaction and fostering repeat business through exceptional customer service.
- Coordinated with mortgage lenders to facilitate financing options.
- Maintained updated knowledge of local real estate markets.
Store Manager
Helzberg Diamonds
CA
09.2017 - 05.2025
- Drove sales growth from 1 million to 2.7 million over three years, earning recognition as top manager.
- Motivated and trained associates to meet sales quotas, contributing to overall store productivity.
- Managed 10 associates while ensuring accountability through regular monitoring of sales metrics.
- Established performance expectations for employees and implemented improvement plans to enhance individual accountability.
- Fostered team-oriented culture focused on unified sales, service, and productivity goals to drive collaboration.
- Recruited and hired multiple candidates to strengthen store and regional teams.
- Evaluated store associates to identify and develop future leadership talent.
- Increased regional training percentage from 52% to 83% using effective training trackers.
Store Manager/District Manager in Training
Kay Jewelers
Stockton
02.2012 - 09.2017
- Recognized as Store Manager of the Year in 2016, based on superior sales and customer satisfaction results.
- Increased sales by an average of 33% every year, and increased sales from 1.8 million to 4.5 million.
- Managed 14 stores in absence of District Manager for 6 months, and helped drive business up by 27%. Ran a District with 42 million dollars in sales annually.
- Increased store profitability by effectively managing payroll, sales, and repairs.
- Received Rookie Manager of the Year and Training Manager of the Year awards for excellence in leadership and team development.
- Developed top associates to hit Presidents Club, and developed 5 club writers to hit 500k and above.
- Managed business operations, working closely with senior management to develop KPIs, build operating dashboards, and monitor performance.
Store Manager
Samuels Jewelers
Citrus Heights
05.2010 - 09.2012
- Drove single-year sales growth of 48%, setting new record company-wide.
- Managed an opportunity store-underperforming store that was set to close, and increased sales from 800k to 1.5 million in the first year.
- Recognized for driving the highest sales growth in 2010.
- Honored with Rookie Manager of the Year award in 2010 for outstanding performance.
- Established clear store vision and developed associates, enhancing customer satisfaction and building customer base.
- Cultivated positive environment, leading and training team to connect with customers and build trust.
- Held team accountable with regular monitoring and worked closely to bring all employees up to standards.
- Evaluated store associates regularly to develop skills.
- Fostered team-oriented culture with aligned sales, service, and productivity goals.
Sales Associate/Assistant Manager
Samuels Jewelers
Modesto
03.2006 - 05.2010
- Addressed and resolved customer inquiries and complaints and engaged with customers to determine satisfaction levels with products offered.
- Collaborated with store manager to direct work assignments and ensure execution of plans and strategies across store.
- Evaluated performance of associates and mentored underperforming employees on ways to improve.
- Monitored all store initiatives and communications, sharing updates with associates.
- Communicated with management team on sales trends, customer feedback, and associate performance to align store objectives.
- Analyzed results through reporting and translated information into data-driven actionable behavior to drive KPI improvements.
- Set expectations and modeled excellent service by projecting positive attitude and enthusiasm toward job, company, and customers.
- Partnered with Store Manager to establish and communicate key performance metrics and expectations regarding sales, visual merchandising, and loss prevention.
- Identified and onboarded skilled individuals to enhance team capabilities and support store goals.
Sales Associate
Fred Meyer Jewelers
Modesto
02.2002 - 03.2006
- Achieved award for hitting Presidents Club in second year. Sold over 600k.
- Promoted credit and loyalty programs, enhancing customer relationships and increasing program enrollment.
- Engaged customers and built connections, fostering loyalty and encouraging repeat business.
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
- Maintained knowledge of current and future promotions to provide accurate service and inform customer purchasing decisions.
- Supported company mission and positive store culture through honesty, integrity, and high-quality customer experiences.
- Arranged creative displays to attract incoming customers and boost sales.
- Resolved customer issues quickly to recapture the customer's loyalty and maintain the sale.
Accounts Payable/Receivable/ Sales
Special delivery Paging and Cellular
Modesto
06.1996 - 03.2002
- Calculated and totaled unpaid invoices and updated receivables log by resolving authorized deductions and entering adjusting entries.
- Processed accounts payable forms and invoices while executing check payments and supporting various bookkeeping functions.
- Investigated payment issues and resolved outstanding checks to enhance cash flow management.
- Maintained accurate records of cash, credit transactions, and check payments to ensure financial integrity.
- Balanced revenue sources and completed daily financial reports.
- Analyzed and audited cash receipts and updated customers' accounts accordingly by posting cash receipts, checks, and bank deposits in relevant databases or computer systems.
- Facilitated sales of cell phone and paging services to customers at retail store.
Education
High School Diploma -
Grace M Davis High School
Modesto, CASkills
- Sales
- Strategic planning
- Operations management
- Hiring and Recruiting
- Team building and leadership
- Time management
- Proven Leader
Certification
- Registered Jeweler American Gem Society
- Applied Jewelry Professional -Gemological Institute of America(GIA)
- California Department of Real Estate License
Timeline
Real Estate Agent
Homesmart PV and Associates
02.2022 - Current
Store Manager
Helzberg Diamonds
09.2017 - 05.2025
Store Manager/District Manager in Training
Kay Jewelers
02.2012 - 09.2017
Store Manager
Samuels Jewelers
05.2010 - 09.2012
Sales Associate/Assistant Manager
Samuels Jewelers
03.2006 - 05.2010
Sales Associate
Fred Meyer Jewelers
02.2002 - 03.2006
Accounts Payable/Receivable/ Sales
Special delivery Paging and Cellular
06.1996 - 03.2002
High School Diploma -
Grace M Davis High School