Sabrina Wlasiuk
Summary
Compassionate healthcare professional with extensive experience in patient services, insurance verification, and administrative support. Skilled at managing patient interactions, maintaining accurate records, and ensuring compliance with HIPPA regulations.
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
RSBCIHI Cahuilla Indian Health
01.2024 - Current
- Verified patient insurance coverage and updated records in Pharmacy system (Script Pro)
- Provided excellent customer service to patients by resolving inquiries and assisting with Script Pro app usage
- Monitored and addressed inventory needs, ensuring adequate supplies for pharmacy operations
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Pharmacy Technician
Indian Health Council Santa Ysabel
11.2022 - 12.2023
- Processed prescriptions, verified insurance claims, and addressed patient inquiries
- Maintained accurate records for billing and compliances with Medi-Cal and Medicare requirements
- Assisted clinical staff with patient care coordination and communication
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
Customer Support Specialist
Hanks Moulding and Doors
06.2019 - 08.2022
- Provided exceptional customer service by resolving issues and maintaining accurate inventory records
- Managed daily cash reconciliations, generated reports of sales, and assisted customers with special order requests
- Created user accounts and assigned permissions.
- Generated reports to track performance and analyze trends.
Clerk/Pharmacy Technician
Indian Health Council Rincon
05.2008 - 10.2016
- Verified insurance coverage, processed claims, reconciled payments, and managed patient information updates
- Assisted patients with understanding insurance eligibility and billing inquiries, ensuring high-quality service
- Collaborated with clinical staff to facilitate patient care and handle confidential information securely
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Maintained filing system and organized customer documents for easy retrieval of information.
Education
Associate's degree - HR
SJVC
04-2025
Skills
- Insurance verification
- Payer eligibility processes
- HIPAA compliance
- Healthcare protocols
- Problem solving
- Microsoft Office Suite
- Healthcare software systems
- Patient confidentiality
- Eligibility determination
- Data entry proficiency
- Medical terminology
Certification
Business Office Applications Specialist + Medical Front Office, California Technical Academy
Timeline
Pharmacy Technician
RSBCIHI Cahuilla Indian Health
01.2024 - Current
Pharmacy Technician
Indian Health Council Santa Ysabel
11.2022 - 12.2023
Customer Support Specialist
Hanks Moulding and Doors
06.2019 - 08.2022
Clerk/Pharmacy Technician
Indian Health Council Rincon
05.2008 - 10.2016
Associate's degree - HR
SJVC
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