Sabrina Villalva
Chula Vista
Summary
Dynamic and motivated professional with a strong desire to enhance expertise in front-of-house operations and coffee craftsmanship. Eager to embrace new challenges within a restaurant environment, fostering a welcoming atmosphere for guests while continuously expanding knowledge and skills. Committed to delivering exceptional service and creating memorable dining experiences that leave a lasting impression.
Overview
12
12
years of professional experience
Work History
Caregiver
Stay At Home Mom
07.2022 - Current
- Responsibilities include feeding routines, administering supplements, prioritizing play and learning via playtime.
- Cleaning and replenishing essential items used daily. Reading books, song singing, attending activities such as outings or playtimes.
- Observing individual(s) interests and expanding their knowledge. Asking questions that allow them to explore and reflect on their surroundings. Navigating milestones via exploration and play.
- Provided personalized care and support to enhance daily living activities for clients.
- Supervised daily activities and provided a safe, nurturing environment for children.
- Developed and implemented age-appropriate educational activities to enhance learning outcomes.
Barista
Cuppa Cuppa Coffee Co.
08.2021 - 04.2022
- Responsibilities involve overseeing day to day function independently. A normal day often includes receiving deliveries; organizing the deliveries. Maintaining sufficient inventory of roasted beans, cold brew, and any prep needed for both locations. Meanwhile maintaining a healthy flow with customers and drink orders.
Barista
Parakeet Cafe
04.2021 - 06.2021
- The role as barista entails various roles and responsibilities. Requiring socializing with regular customers and newcomers, running/serving food and drink, maintaining cleanliness of the bar area, prepping house made syrups and powders. Duties were multifunctional due to it’s fast pace while maintaining a fun and leisurely atmosphere.
Lead Barista
GrindHouse
05.2019 - 04.2021
- In charge of FOH at a high volume cafe: cleaning, restocking, basic upkeep and maintenance on espresso machine, inventory checks to ensure proper availability. Welcoming conversations regarding barista etiquette and disciplines with my peers, discussions with customers about coffee, tasting notes, and general questions. Closing out POS and tips at the end of the day.
Shift Supervisor
James Coffee Co.
03.2018 - 05.2019
- Assist in a positive work environment for customers, often tourists, along with coworkers. Tending to the customer area, keeping merchandise presentable and stocked. Serving appealing and well tasting drinks; helping in finding a specialty beverage for customer enjoyment and coffee beans to take home. Recreating recipes for various house made syrups. Ensuring the store is sufficient in supplies, such as, serve ware, ingredients, cleaning tools, to keep a great work flow. Closing POS and counting tips at the end of the day.
Shift Manager
Starbucks
09.2015 - 03.2018
- Maintaining daily cleaning tasks and store upkeep, address customer concerns and resolving issues, Inventory Management and Cash Management.
Customer Service Associate
Southwestern College Bookstore
07.2013 - 09.2015
- Assisting with textbooks, accepting return rentals and buybacks, labeling merchandise and organizing supplies.
Education
Associates of Arts - Sociology
Southwestern Community College
Chula Vista05.2016
High School Diploma - undefined
Hilltop High School
Chula Vista06.2013
Skills
- Customer engagement and support
- Respectful and compassionate
- Problem-solving
- Time management
References
- Jacqueline, Sotelo, Former Shift Manager, 619-909-2043
- Marco, Filoteo, Former Shift Manager, 619-278-1177
- Daniela, Andrade, Former Shift Supervisor, 619-882-9192
Timeline
Caregiver
Stay At Home Mom
07.2022 - Current
Barista
Cuppa Cuppa Coffee Co.
08.2021 - 04.2022
Barista
Parakeet Cafe
04.2021 - 06.2021
Lead Barista
GrindHouse
05.2019 - 04.2021
Shift Supervisor
James Coffee Co.
03.2018 - 05.2019
Shift Manager
Starbucks
09.2015 - 03.2018
Customer Service Associate
Southwestern College Bookstore
07.2013 - 09.2015
High School Diploma - undefined
Hilltop High School
Associates of Arts - Sociology
Southwestern Community College