Sabrina Vieira
Penticton,BC
Summary
Outgoing Administrative Assistant with exceptional people skills, an approachable yet professional personality. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
20
20
years of professional experience
Work History
Airbnb Co-Host
Renew Short Stays
05.2019 - 10.2023
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Optimized guest experience by inspecting properties prior to guest stays, coordinating repairs, and upgrades.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Solicited and reviewed guest feedback and promptly resolved complaints.
- Cleaned and stocked rental by replacing used towels and linens vacuuming floors, making beds, and restocking kitchen and bathroom items.
General Clerk
Save-On-Foods
12.2013 - 07.2019
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
- Checked personal identifications during alcohol and tobacco sales.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Developed and managed relationships with customers to increase customer loyalty.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Security Officer
Safety Net Security
01.2011 - 10.2012
- Conducted regular patrols of key areas to spot and control security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
Quality Control Security Supervisor
Ultimate Security Incorporated
02.2004 - 01.2011
- Supervised and directed quality control personnel through effective mentoring, coaching and work delegation.
- Trained workers in different departments in improved procedures designed to enhance quality and eliminate errors.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Placed necessary outgoing calls to verify alarms, dispatch proper authorities and notify proper parties.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Wrote detailed reports of all security breaches and investigations.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Responded quickly to incidents and assessed active situations for security concerns.
- Created, maintained and updated filing systems for paper and electronic documents.
- Emailed and faxed reports and invoices to clients.
- Delivered performance reviews, recommending additional training or advancements.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
High School Diploma -
L.V. Rogers Secondary School
Nelson, BCMediation - Alternative Dispute Resolution
Alison
Administrative Assistant
Alison
04.2023
Serving It Right
Responsible Service BC
02.2017
Basic Standards Training Level 1 &2
Justice Institute of British Columbia
New Westminster, BC2004
Skills
- Task Prioritization
- Verbal and written Communication
- Good Telephone Etiquette
- Quality Assurance
- Document Management
- Customer Service
- Filing
- Microsoft Office Suite
- Spreadsheet Management
Timeline
Airbnb Co-Host
Renew Short Stays
05.2019 - 10.2023
General Clerk
Save-On-Foods
12.2013 - 07.2019
Security Officer
Safety Net Security
01.2011 - 10.2012
Quality Control Security Supervisor
Ultimate Security Incorporated
02.2004 - 01.2011
High School Diploma -
L.V. Rogers Secondary School
Mediation - Alternative Dispute Resolution
Alison
Administrative Assistant
Alison
Serving It Right
Responsible Service BC
Basic Standards Training Level 1 &2
Justice Institute of British Columbia
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