Sabrina Utaliyeva
Kamloops,British Columbia
Summary
Adaptable and results-driven professional with a Bachelor’s degree in Human Resources and experience in leadership, operations management, and customer service. Skilled in team development, workplace organization, and conflict resolution, with a strong ability to optimize processes and foster a positive work environment. Passionate about continuous learning and bringing efficiency, collaboration, and problem-solving to any role. Looking for new opportunities to apply my expertise in a dynamic and growth-oriented setting.
Overview
4
4
years of professional experience
Work History
Store Manager
Pet Valu
09.2024 - 02.2025
- Oversee daily store operations, ensuring a high standard of customer service and pet care.
- Lead and develop a team of employees through training, coaching, and performance management.
- Drive sales by implementing merchandising strategies, promotions, and customer engagement initiatives.
- Manage inventory levels, ordering stock, and reducing shrink to maintain profitability.
- Ensure compliance with company policies, health regulations, and safety standards.
- Build strong customer relationships by providing expert pet care advice and product recommendations.
- Organize and promote in-store events, partnerships, and community outreach initiatives, including rescue donations.
- Handle financial responsibilities, such as sales tracking, budgeting, and payroll management.
Shift Leader
Stills Co. Tapas and Lounge
06.2023 - 12.2023
- Conducted thorough inspections of dining and serving areas to ensure cleanliness and proper setup in compliance with health and safety regulations.
- Assisted in the recruitment, training, and scheduling of staff members to ensure optimal staffing levels and performance.
- Counseled and corrected staff to maintain compliance with standards and performance requirements.
- Collected guest feedback on food quality and service, addressed concerns, and ensured guest satisfaction by resolving issues promptly.
- Trained staff in food preparation, cash handling, and cleaning procedures to support efficient restaurant operations.
- Enforced high standards of cleanliness and organization in all areas, adhering to company policies and regulatory requirements.
- Engaged with customers to assess satisfaction with hospitality and menu offerings.
- Monitored and maintained customer service standards, implementing corrective actions when necessary to improve service quality.
- Assisted staff with tasks during peak periods to ensure smooth operations.
- Coached team members on performance enhancement and customer relationship strategies to improve overall service.
Server
The Office Pub and Grill
05.2021 - 04.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Education
Bachelor of Business Administration - Human Resources Management
Thompson Rivers University
Kamloops04-2024
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Timeline
Store Manager
Pet Valu
09.2024 - 02.2025
Shift Leader
Stills Co. Tapas and Lounge
06.2023 - 12.2023
Server
The Office Pub and Grill
05.2021 - 04.2023
Bachelor of Business Administration - Human Resources Management
Thompson Rivers University
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