Sabrina Utaliyeva
Kamloops,BC
Summary
Outgoing Human Resources Management student pursuing flexible part-time employment with weekend and evening shift options.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Part-time Server
The Office Pub and Grill
Kamloops, BC
05.2021 - Current
- Maintain and demonstrate expert knowledge of products, events, and promotions
- Take orders and serve food and beverages accurately within specified time guidelines
- Introduce and present live entertainment as required
- Serve breakfast, lunch, and dinner to 50-100 customers per shift
- Memorise over 30 menu items and rotating specials to provide customised recommendations to guests
- Swiftly and successfully resolve conflicts, resulting in 100% customer satisfaction
- Warmly greet new and returning customers, fostering relationships and building customer loyalty
- Maintain and enforce strict cleanliness and social distancing policies to ensure the safety of both employees and customers during the COVID-19 outbreak.
Shift Leader
Invictus Properties
Kamloops, BC
06.2023 - 12.2023
- Inspected dining and serving areas for cleanliness and proper setup.
- Assisted in recruiting, training, and scheduling staff members.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Monitored customer service standards and took corrective action when needed.
- Assisted personnel with duties and tasks during high-volume periods.
- Coached staff on strategies to enhance performance and improve customer relations.
Social Media Marketer
Traveller’s Coffee
Atyrau, Kazakhstan
04.2020 - 08.2020
- Managed and curated engaging content for the coffee shop's Instagram account
- Developed and implemented social media strategies to boost brand awareness and online sales
- Interacted with customers, addressing inquiries and fostering positive engagement
- Planned and executed online promotions to drive customer participation and loyalty
- Monitored social media performance and made data-driven decisions to optimise campaigns
- Collaborated with internal teams to ensure brand consistency and align social media efforts with business objectives.
Education
HUMAN RESOURCE MANAGEMENT -
Thompson Rivers University
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Social Media Marketing
- Goal oriented
- Service oriented
- Critical thinking
- Flexibility
- Problem solving
- Emotional intelligence
- Team worker
- Organized
Awards
- TWO GOLD MEDALS IN POWERLIFTING COMPETITION, 2016
- SEVEN GOLD MEDALS IN SHOOTING COMPETITION, 2016-2017
Hobbies and Interests
- Sports
- Writing
- Blogging
Certification
- Serving It Right Certification
Languages
English
Full Professional
Russian
Native/ Bilingual
Accomplishments
- Dean's List 2022
- Dean's List 2023
References
References available upon request.
Timeline
Shift Leader
Invictus Properties
06.2023 - 12.2023
Part-time Server
The Office Pub and Grill
05.2021 - Current
Social Media Marketer
Traveller’s Coffee
04.2020 - 08.2020
HUMAN RESOURCE MANAGEMENT -
Thompson Rivers University
- Serving It Right Certification
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