Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sabrina Tyler

Stouffville,Canada

Summary

Organized and efficient, supporting corporate level officers and senior management personnel with demonstrated expertise in financial and operational leadership. Adroit professional exemplifies multidisciplinary managerial skill in process, procedure and policy improvement initiatives. Accomplished in workflow optimization techniques implementation which increase productivity, reduce labor and maintain business integrity and quality of service.

Overview

19
19
years of professional experience

Work History

Program Coordinator

Innomar Strategies
06.2023 - Current
  • Handles the enrollment of Patient into the Program
  • Create and maintain patient records
  • Audit and maintain various reports
  • Liaise with Hospitals for prescription renewals
  • Review and Analyze documents from Physicians for adverse events
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.

Supply Teacher

Conseil Scolaire Mon Avenir
01.2022 - Current
  • Ability to seamlessly transition into different classroom settings and adapt teaching strategies to meet the needs of students and adhere to curriculum requirements
  • Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.

Bilingual Customer Service

Fresenius Kabi Canada
12.2020 - 05.2023
  • Procures proof of delivery for order tracking, lost and damaged shipments
  • Processes credit/debit memos accurately in SAP
  • Processes customer orders by telephone, mail, email, EDT and facsimile
  • Enters orders into SAP with accuracy and according to SOPs
  • Participated in ongoing professional development training, staying current on industry trends and best practices related to bilingual customer service.
  • Supported company growth by assisting with bilingual customer service inquiries, improving client satisfaction rates.
  • Supported professional development of bilingual customer service agents.
  • Enhanced customer satisfaction by providing excellent service and handling inquiries promptly.
  • Delivered reliable service by consistently meeting appointment and project deadlines, ensuring customer satisfaction.
  • Fostered positive relationships with both internal teams and external customers by delivering exceptional service at every interaction point.
  • Developed strong relationships with distributors and suppliers, facilitating smoother returns processes and negotiations when needed.
  • Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.

Bilingual Customer Service

SNAP ON Canada
09.2019 - 09.2020
  • Processing orders and credit returns
  • Creating reports on backorder items
  • Assisted in reducing company losses by accurately identifying fraudulent return attempts.
  • Fostered positive relationships with vendors and suppliers through professional communication regarding damaged or defective products returned under warranty claims.
  • Conducted routine audits of return transactions to ensure compliance with company policies and procedures.
  • Following through with expedites with warehouse and purchasing department
  • Answering calls, email and providing customer service across Canada
  • Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
  • Input order information into system and updated customer accounts to document and track customer orders.
  • Coordinated with sales teams to resolve discrepancies, resulting in fewer errors and delays.
  • Identified potential risks in the supply chain, implementing mitigation strategies to reduce disruptions.
  • Reduced waste in the supply chain by optimizing inventory levels and ordering procedures.

Bilingual Customer Service

SIMS Medical Corp
05.2018 - 06.2019
  • Company Overview: company shut down
  • Providing administrative support across the organization
  • Answering calls, email and providing customer service
  • Processing orders, returns authorizations and support warehouse shipping/receiving
  • Supported company growth by translating website content, ensuring accessibility to a broader audience.
  • Improved customer experience by offering bilingual assistance in resolving complex issues or inquiries.
  • Contributed to successful product launches by translating technical manuals and user guides for new products entering foreign markets.

Marketing and Sales

Skycharter Limited
11.2013 - 09.2016
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements for high profile client
  • Maintain close relationships with assigned charter accounts while being proactive in developing new business opportunities
  • Develop and present written proposals
  • Identify customer requirements and communicate with other departments to develop the appropriate solutions
  • Invoicing and customer follow up
  • Aided HR department in recruiting bilingual talent through skillful interpretation of interviews conducted in different languages.
  • Collaborated with marketing and sales teams to develop targeted advertising campaigns that effectively showcase the whole company by attending trade shows.
  • Coordinated with sales teams to align marketing and sales strategies, driving revenue growth.
  • Handled confidential and sensitive information with discretion and tact.

Technical Data/Customs Analyst

L3 Communications (MAS)
08.2012 - 11.2013
  • Company Overview: Department of National Defense
  • Request and compile necessary import documentation such as customs invoices, certificates of origin and controlled-goods documents
  • Clear goods through customs and to their destinations
  • Keep up master schedule of all receivable goods
  • Maintain certification, flight hours and part removal of all aircraft
  • Department of National Defense

Resource Coordinator

Toronto Pearson International Airport
08.2011 - 05.2013
  • Responsible for staffing deployment with respect to receiving and processing shift trade requests, sick calls, and overtime call outs for shift work personnel; maintenance of departmental schedules and timekeeping
  • Confirm airline schedules to assist in resource planning
  • Gate planning and assign baggage carousels and counter allocations for all airlines at terminals 1 & 3
  • Optimized resource allocation by assessing project requirements and assigning appropriate personnel.
  • Successfully managed tight deadlines by skillfully balancing limited timeframes against available human capital while still achieving quality results.
  • Implemented resource management software to centralize information and improve overall visibility into project progress.
  • Conducted regular reviews of ongoing projects, identifying areas where additional resources were required or could be reallocated for greater efficiency.
  • Maintained detailed records of all allocated resources, facilitating accurate reporting and forecasting.
  • Resolved conflicts related to resource allocation quickly and professionally, ensuring minimal impact on operation.

Manpower Planning

Air Canada
09.2005 - 08.2011
  • Canvass employees for overtime while minimizing overall costs
  • Work within a team to deploy unionized staff in a fast paced and dynamic environment and effectively communicate to internal and external stakeholders to achieve excellence in customer service
  • Assisted management in manpower planning by analyzing workload trends to determine optimal staffing levels during peak seasons effectively.
  • Optimized resource allocation by participating in manpower planning and scheduling activities based on project requirements.
  • Conducted extensive research on industry trends and best practices in manpower planning, using findings to inform strategic decision making.

Education

GED -

CDI College
Montreal, QC
04.2012

GED -

CDI College
Montreal, QC
05.2005

GED -

College Sigma
Montreal, QC
09.2004

Skills

  • Program Management
  • Office Administration
  • Proactive mindset
  • Strategic Planning
  • Volunteer Management
  • Scheduling proficiency
  • Expense Tracking
  • Attention to Detail
  • Problem-Solving
  • Multitasking
  • Program Operations and Scheduling
  • Administration knowledge
  • French/English translation
  • Customer Support
  • Refund Processing
  • SAP Experience
  • Customer Service
  • Data Entry
  • Customer Relations
  • Order Processing
  • Billing Adjustments and Refunds

Languages

French
Native or Bilingual
English
Native or Bilingual

Timeline

Program Coordinator

Innomar Strategies
06.2023 - Current

Supply Teacher

Conseil Scolaire Mon Avenir
01.2022 - Current

Bilingual Customer Service

Fresenius Kabi Canada
12.2020 - 05.2023

Bilingual Customer Service

SNAP ON Canada
09.2019 - 09.2020

Bilingual Customer Service

SIMS Medical Corp
05.2018 - 06.2019

Marketing and Sales

Skycharter Limited
11.2013 - 09.2016

Technical Data/Customs Analyst

L3 Communications (MAS)
08.2012 - 11.2013

Resource Coordinator

Toronto Pearson International Airport
08.2011 - 05.2013

Manpower Planning

Air Canada
09.2005 - 08.2011

GED -

CDI College

GED -

CDI College

GED -

College Sigma

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Sabrina Tyler