Sabrina Suarez

• Supervise daily front-end operations, ensuring efficient cashier, self-checkout, and customer service activities.
• Lead and support front-line cashiers to maintain a high level of customer service, accuracy, productivity, and operational efficiency.
• Oversee Point-of-Sale (POS) operations, including troubleshooting terminal issues and resolving common system errors.
• Troubleshoot and resolve issues at traditional checkout lanes and self-checkout terminals to minimize disruptions and maintain smooth customer flow.
• Monitor cashier performance and provide direction, coaching, and operational support throughout the shift.
• Utilize POS Manager functions to manage front-end operations, resolve transaction issues, and support cashier activities.
• Handle POS overrides and manager-authorized transactions, ensuring procedures are followed accurately.
• Respond to and troubleshoot common POS and PC Plus error messages, escalating issues when necessary.
• Monitor and respond to self-checkout issues, assisting customers and resolving transaction or equipment problems.
• Work with the National Support Centre (NSC) to document technical issues, maintain call logs, and escalate unresolved system problems appropriately.
• Follow established service-level standards and priority procedures to determine how operational issues should be addressed.
• Manage staffing through Flex Up/Flex Down procedures, adjusting front-end coverage according to customer traffic and business needs.
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E- commerce operations

Order management

Fulfillment customer/order support

Payment processing

Refunds

Inventory/catalog support,

Multiple e-commerce systems;

• Meti to search, monitor, organize, and manage e-commerce orders throughout the fulfillment process.
• BDMS to flag products as for sale/not for sale and search product sales information, including Food Bank-related sales data.
• Hybris to search and manage customer orders, including simple order-number searches and advanced searches based on specific criteria.
• Sweda for point-of-sale/e-commerce transaction processing, including sign-on/sign-off, locking and unlocking functions, void transactions, and manager overrides.