Sabrina Squires
Summary
Recent graduate with foundational knowledge in Office Administration and hands-on experience gained through academic projects and years working in customer service. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start new journey and make meaningful contributions with commitment and drive. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
7
7
years of professional experience
Work History
Front Desk Reception
Niagara College School of Environmental & Horticulture Studies
05.2023 - 04.2024
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Enhanced guest experience by maintaining welcoming and organized reception area.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Updating student homeroom announcements with information to enhance student success.
- Ordering office supplies, Guest Speaker Gifts, and invoicing all honey orders.
- Collected invoice payments, processed transactions and updated relevant records.
- Help with room booking, faculty scheduling summaries, accessing student timetables and class lists.
- Organize and schedule curriculum committee meetings and take minutes.
- Assisted in coordination of company events, contributing to successful and well-organized functions.
- Order textbooks for programs, update TLP folders, and update timesheets for PT faculty and student hires.
- Deliver all in-coming/out-going mail to the corresponding location accordingly.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Organized and maintained files and records to ensure up-to-date documentation.
- Facilitated smooth communication between departments by accurately relaying messages and information.
Assistant Manager
Suzy Shier
04.2022 - 02.2023
- Greet customers in a professional and positive manner, offer assistance, and inform customers of promotions within the store.
- Assist with store management by answering emails, organizing store sales documents, and attending conference calls with the District Manager.
- Open and close store and monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges while promoting the Prestige Loyalty card to all customers
- In charge of visual merchandising for the store and creating task lists for staff to follow.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Assist with processing shipments, organizing, and unboxing shipments, and maintained a clean, safe, and organized store environment to enhance the customer experience.
- In charge of training new employees on proper money handling, NCO standards, and customer service values.
- Managed returns, exchanges and refunds in accordance with store policy.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service/Third Key Associate
Ardene
07.2020 - 02.2022
- Greet customers in a professional and positive manner, offer assistance, and inform customers of promotions within the store
- Process cash, debit and credit transactions and promote the VIP Ardene app during transaction
- Perform audits on all registers, send emails on store activity and accounts to district manager
- Open and close store, process deposits and perform bank runs and filing related documents.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Customer Service/Third Key Associate
Payless Shoes
08.2017 - 01.2019
- Greet customers in a professional and positive manner
- Assist customers in sizing, fitting and selection of shoes or accessories
- Process cash, debit, and credit transaction, offer customers details on in-store promotions and flyer discounts
- Open and close store, count register and deposit at end of day, log amounts and totals into records for bookkeeping
- Perform bank runs and process timesheets for payroll at end of week
- File records into proper folders, keep up to date with daily schedule and targets goals for the day and week.
Education
BBA - Human Resources
Niagara College
Niagara on the Lake, ON04.2028
Office Administration Health Services Diploma Program -
Niagara College
Niagara on the Lake, ON04.2023
Office Administration General Certificate Program -
Georgian College
Barrie, ON04.2021
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Problem-solving skills
- Oral and writing communication
- File Organization
- Sensitive information handling
- Punctual and Reliable
- Courteous and Professional
Timeline
Front Desk Reception
Niagara College School of Environmental & Horticulture Studies
05.2023 - 04.2024
Assistant Manager
Suzy Shier
04.2022 - 02.2023
Customer Service/Third Key Associate
Ardene
07.2020 - 02.2022
Customer Service/Third Key Associate
Payless Shoes
08.2017 - 01.2019
BBA - Human Resources
Niagara College
Office Administration Health Services Diploma Program -
Niagara College
Office Administration General Certificate Program -
Georgian College
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