Sabrina Schmid
Hanmer,ON
Summary
Conscientious professional with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
16
16
years of professional experience
Work History
Housekeeper
Molly Maid
Greater Sudbury, ON
04.2023 - 03.2024
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Customer Service Advisor
Victory Lube
Val Caron, ON
07.2022 - 01.2023
- Responded to customer needs through competent customer service and prompt problem-solving.
- Helped large volume of customers with a positive attitude and focus on customer satisfaction
- Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Jewelry Sales Associate
J.B. Jewelers
10.2015 - 05.2017
- Greeted customers, helped locate merchandise and suggested suitable options.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Displayed merchandise by arranging in appealing ways to boost sales.
- Completed store opening and closing procedures as per company guidelines.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
Customer Service - Cashier - Pricing Coordinator
Neil's Your Independent Grocer
Hanmer, ON
02.2008 - 04.2015
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Reviewed weekly sales ads and monitored/adjusted prices accordingly.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Cambrian College of Applied Arts And Technology
Greater Sudbury, ONConfederation Secondary School
Val Caron, ONSkills
- Adaptable and Flexible
- Customer Service
- Strong Communication and Interpersonal Skills
- Creative Thinking
Timeline
Housekeeper
Molly Maid
04.2023 - 03.2024
Customer Service Advisor
Victory Lube
07.2022 - 01.2023
Jewelry Sales Associate
J.B. Jewelers
10.2015 - 05.2017
Customer Service - Cashier - Pricing Coordinator
Neil's Your Independent Grocer
02.2008 - 04.2015
Cambrian College of Applied Arts And Technology
Confederation Secondary School