Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Sanchez

Camp Pendelton ,CA

Summary

Experienced consumer experience professional dedicated to improving customer satisfaction through smart strategies. Skilled in analyzing customer behavior, leading teams, and using data to boost results. Passionate about building strong customer relationships and promoting brand loyalty.

Overview

9
9
years of professional experience

Work History

BDC Service Representative

Capistrano Valley Toyota
03.2024 - Current
  • Increased repeat business by building strong relationships with clients through exceptional customer service.
  • Assisted in resolving customer issues by competently responding to both internal and external customer requests.
  • Exceeded performance metrics consistently, contributing to overall team success in meeting monthly targets.
  • Enhanced customer satisfaction by efficiently addressing and resolving service inquiries.
  • Made average of 50 outbound and inbound calls per day.

Driver

Uber Inc
09.2015 - Current
  • Transported clients to specified destinations safely and on-time
  • Achieved consistently high customer scores due to exceptional service
  • Maintained 4.98 rating.

Athlete (Sales Associate)

Nike
10.2022 - 03.2024
  • Ensured customer happiness by providing 1:1 bond and being a devoted resource for necessary product knowledge
  • Used basic sales techniques by educating customers on digital policies(returns, claims,exchanges.)while increasing online sales by $1,000
  • Took initiative in maintained a safe and reputable store environment
  • Supported management on training new hires
  • Kept track of breaks and lunches
  • Updated management on sales numbers, conversion rates, link percentages for cash wrap and online order sales
  • Assisted with phone calls.

Lead Teacher

Kiddie Academy Oceanside
06.2016 - 09.2021
  • Developed and implemented comprehensive, student-censored lesson plans, aligned with educational standards
  • Maintained organized and welcoming classroom environment conducive to effective learning
  • Conducted regular assessments to track student progress and effective teaching methods accordingly
  • Provided mentorship and guidance to fill educators, contributing to collaborative teaching team
  • Cultivated open and transparent communication with parents or guardians, ensuring active involvement in student education
  • Ensured compliance with all relevant educational regulations and policies
  • Completed tours for potential new students and their families
  • Filed important paperwork
  • Answered phone calls.

Education

Associates of Early Childhood Development -

Mira Costa College
Oceanside, CA

Skills

  • Strong multitasking
  • Goal-oriented mindset
  • Appointment Scheduling
  • Sales aptitude
  • Team Leadership

Timeline

BDC Service Representative

Capistrano Valley Toyota
03.2024 - Current

Athlete (Sales Associate)

Nike
10.2022 - 03.2024

Lead Teacher

Kiddie Academy Oceanside
06.2016 - 09.2021

Driver

Uber Inc
09.2015 - Current

Associates of Early Childhood Development -

Mira Costa College

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Sabrina Sanchez