Sabrina Quddus
Calabasas
Summary
Versatile professional with exceptional multitasking, time management, and customer service skills, boasting a rich background in various industries. Bringing prior management knowledge, I am adept at inspiring and fostering positive team dynamics to achieve ambitious goals. Committed to cultivating an open, communicative culture that empowers employees to actively contribute to a company's success. Eager to apply my diverse experience and contribute to new challenges and opportunities.
Overview
9
9
years of professional experience
Work History
Renal Care Coordinator
Regal Medical Group
04.2025 - Current
- Coordinated dialysis placements for hospitalized patients by securing outpatient clinic appointments and chair times, ensuring timely discharge and continuity of care.
- Collaborated with interdisciplinary teams and dialysis providers to match patients with appropriate facilities based on clinical needs, insurance, and geographic location.
- Reduced discharge delays by proactively managing placement logistics
Medical Office Generalist
The Pediatric Group Of Southern Ca
07.2022 - 04.2025
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Collaborated with healthcare providers to obtain necessary medical records for prior authorization approvals on prescription medication.
- Increased patient satisfaction by effectively addressing billing inquiries and providing clear explanations of charges and payments.
Supervisor of Operations
CVS Pharmacy
11.2019 - 07.2022
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved customer complaints and adjusted policies to meet changing needs
- Provided ongoing training to address staff needs.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
Senior Care Provider
Humana
09.2018 - 11.2019
- Monitored vital signs and medication use, documenting variances and concerning responses
- Oversaw and planned schedules by coordinating doctor appointments, exercise routines, recreational activities and family visits.
- Enhanced elderly clients' quality of life by providing compassionate, attentive care and companionship.
Pharmacy Customer Service Representative
CVS Pharmacy
06.2016 - 08.2018
- Maintained clean and organized pharmacy shelving and work areas
- Interpreted and processed medication orders under supervision of the pharmacy director
- Assisted pharmacists in managing medication inventory
Education
High School Diploma -
Dr. Phillips High School
Orlando, FL05.2015
Skills
- Leadership
- Goal-oriented
- Microsoft Office proficient
- HIPAA Compliance Certification
- Inventory Control
- Training and Mentoring
- Customer-Oriented
Timeline
Renal Care Coordinator
Regal Medical Group
04.2025 - Current
Medical Office Generalist
The Pediatric Group Of Southern Ca
07.2022 - 04.2025
Supervisor of Operations
CVS Pharmacy
11.2019 - 07.2022
Senior Care Provider
Humana
09.2018 - 11.2019
Pharmacy Customer Service Representative
CVS Pharmacy
06.2016 - 08.2018
High School Diploma -
Dr. Phillips High School