Overview
Work History
Education
Skills
Timeline
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Sabrina Pradhan

Toronto,ON

Overview

1
1
year of professional experience

Work History

SUPPLY OFFICE CLERK - SIS SUPPORT SPECIALIST

TORONTO DISTRICT SCHOOL BOARD
Toronto, Ontario
08.2024 - Current
  • Created and managed support tickets for client concerns using ServiceNow platform.
  • Created user documentation and support materials to assist staff in performing functions within PowerSchool SIS.
  • Provided technical support and troubleshooting for PowerSchool SIS concerns, ensuring minimal downtime and efficient operation
  • Responded to user inquiries and resolved tickets in a timely manner
  • Collaborated with IT teams to escalate and resolve complex issues that required advanced technical intervention.
  • Handled incoming client calls regarding PowerSchool SIS inquiries, providing prompt and effective solutions to user concerns

SUPPLY OFFICE CLERK - PEOPLE AND CULTURE

TORONTO DISTRICT SCHOOL BOARD
Toronto, Ontario
05.2024 - 08.2024
  • Data Entry
  • SAP Knowledge
  • Filing and maintaining records.
  • Maintained confidentiality
  • Proficiency in Microsoft Office; Word, Excel, PowerPoint.
  • Conducted file audits to ensure accuracy.
  • Multi-tasking and meeting deadlines
  • Responded to inquiries via phone and email

SUPPLY OFFICE SUPPORT STAFF - SCHOOLS

TORONTO DISTRICT SCHOOL BOARD
Toronto, Ontario
04.2024 - 05.2024
  • Recorded Attendance.
  • PowerSchool Knowledge.
  • Filing and maintaining records
  • Maintained confidentiality when handling sensitive student and personal information
  • Prioritized students' safety by contacting parents via phone/email based on safe arrival reports
  • Managed an organized office
  • Problem-solving through active listening

Education

High School Diploma -

East York Collegiate Institute
Toronto, ON
06-2016

Skills

  • PowerSchool SIS
  • ServiceNow
  • Microsoft Office
  • SAP
  • Problem-Solving Skills
  • Adaptability and Quick Learning
  • Critical Thinking
  • Leadership
  • Punctuality
  • Computer Proficiency

Timeline

SUPPLY OFFICE CLERK - SIS SUPPORT SPECIALIST

TORONTO DISTRICT SCHOOL BOARD
08.2024 - Current

SUPPLY OFFICE CLERK - PEOPLE AND CULTURE

TORONTO DISTRICT SCHOOL BOARD
05.2024 - 08.2024

SUPPLY OFFICE SUPPORT STAFF - SCHOOLS

TORONTO DISTRICT SCHOOL BOARD
04.2024 - 05.2024

High School Diploma -

East York Collegiate Institute

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Sabrina Pradhan