Sabrina Pradhan
Toronto,ON
Overview
1
1
year of professional experience
Work History
SUPPLY OFFICE CLERK - SIS SUPPORT SPECIALIST
TORONTO DISTRICT SCHOOL BOARD
Toronto, Ontario
08.2024 - Current
- Created and managed support tickets for client concerns using ServiceNow platform.
- Created user documentation and support materials to assist staff in performing functions within PowerSchool SIS.
- Provided technical support and troubleshooting for PowerSchool SIS concerns, ensuring minimal downtime and efficient operation
- Responded to user inquiries and resolved tickets in a timely manner
- Collaborated with IT teams to escalate and resolve complex issues that required advanced technical intervention.
- Handled incoming client calls regarding PowerSchool SIS inquiries, providing prompt and effective solutions to user concerns
SUPPLY OFFICE CLERK - PEOPLE AND CULTURE
TORONTO DISTRICT SCHOOL BOARD
Toronto, Ontario
05.2024 - 08.2024
- Data Entry
- SAP Knowledge
- Filing and maintaining records.
- Maintained confidentiality
- Proficiency in Microsoft Office; Word, Excel, PowerPoint.
- Conducted file audits to ensure accuracy.
- Multi-tasking and meeting deadlines
- Responded to inquiries via phone and email
SUPPLY OFFICE SUPPORT STAFF - SCHOOLS
TORONTO DISTRICT SCHOOL BOARD
Toronto, Ontario
04.2024 - 05.2024
- Recorded Attendance.
- PowerSchool Knowledge.
- Filing and maintaining records
- Maintained confidentiality when handling sensitive student and personal information
- Prioritized students' safety by contacting parents via phone/email based on safe arrival reports
- Managed an organized office
- Problem-solving through active listening
Education
High School Diploma -
East York Collegiate Institute
Toronto, ON06-2016
Skills
- PowerSchool SIS
- ServiceNow
- Microsoft Office
- SAP
- Problem-Solving Skills
- Adaptability and Quick Learning
- Critical Thinking
- Leadership
- Punctuality
- Computer Proficiency
Timeline
SUPPLY OFFICE CLERK - SIS SUPPORT SPECIALIST
TORONTO DISTRICT SCHOOL BOARD
08.2024 - Current
SUPPLY OFFICE CLERK - PEOPLE AND CULTURE
TORONTO DISTRICT SCHOOL BOARD
05.2024 - 08.2024
SUPPLY OFFICE SUPPORT STAFF - SCHOOLS
TORONTO DISTRICT SCHOOL BOARD
04.2024 - 05.2024
High School Diploma -
East York Collegiate Institute