Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Sabrina Poirier

Montreal,QC

Summary

Insightful and dedicated Short Term rental specialist with exceptional customer service, time management and problem-solving abilities. Multilingual and well-travelled, focusing on building long-lasting relationships to drive internal efficiency. Performance-focused professional with an articulate and collaborative nature. Seeking a new role in a dynamic fast pace environment with room for growth and career advancement. Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.

Overview

17
17
years of professional experience

Work History

Short Term Property Manager

Self Employed
04.2020 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format.
  • Managed all short-term reservations from launching on platforms to daily check-in and check-out.
  • Interior and exterior property maintenance for 16 doors in multiple locations.
  • Monitored tenant behaviour and implemented corrective action to maintain order in assigned properties

Hospitality Specialist

Le Denstays Corporation
05.2018 - 03.2020
  • Participated in an imperative role in tripling business revenues and property onboarding
  • Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation
  • Managed company inventory by restocking supplies and placing purchase orders to maintain adequate stock levels for 97 apartments
  • Created and maintained a schedule to protect the company from dead-deal expenses while meeting contractual obligations
  • Maintained tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets in launching new properties
  • Conducted audits and monitored expenditures to identify potential misuse of funds
  • Supervised operations staff and kept employees compliant with company policies and procedures.

Guest Experience Specialist

Airbnb - Luxury Retreats
08.2016 - 02.2019
  • Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy
  • Arranged for transportation to and from airport, train station and events for visitors
  • Facilitated visitor requests for dining and tourist attractions by researching various venues and locales
  • Worked with all types of customers to understand requirements and provide exceptional and efficient service
  • Managed logistics operations to meet customer expectations and financial standards and policies

Executive Assistant to the Chief Executive Officer

Selectcom Telecom
05.2011 - 07.2016
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president
  • Orchestrated successful conferences, including associated travel for all speakers and attendees, facilities and support services
  • Updated executives on changing business needs by thoroughly documenting internal and client meetings
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Prepared meeting agendas and briefing papers for members of board of directors and executive team
  • Used QuickBooks to produce monthly invoices, reports and other deliverables
  • Managed administrative functions, including complex calendar management with focus on proper allocation of executive availability

Cashier

Poissonerie Shamrock
05.2006 - 02.2011
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency
  • Working summers part-time while completing my studies

Education

High School Diploma -

High School of Montreal
Montreal
Jun 2006

Associate of Arts - Culinary Arts

Pius Culinary Institute And Business Centre
Montreal
May 2007

Disney's Approach To Quality Service Seminar - Customer Service

Disney Institute
Orlando Florida
Aug 2013

Skills

  • Advanced problem solving
  • Timeline management
  • Budgeting
  • Computer proficient
  • Sale expertise
  • Strategic planning
  • Business Administration
  • Staff Coordination
  • Accurate Property Valuation

Languages

  • English Native/Bilingual spoken and written
  • French Native/Bilingual spoken and written
  • Italian Intermediate spoken and written

Accomplishments

  • Supervised team of 8 staff members
  • Used Microsoft Excel to develop inventory tracking spreadsheets
  • Increased company revenue by 210% by negotiating the first ever hotel permit issued in the Mile End
  • Maintain "superhost" status on 67 active properties
  • Tripled amount of properties in 18 months

Timeline

Short Term Property Manager

Self Employed
04.2020 - Current

Hospitality Specialist

Le Denstays Corporation
05.2018 - 03.2020

Guest Experience Specialist

Airbnb - Luxury Retreats
08.2016 - 02.2019

Executive Assistant to the Chief Executive Officer

Selectcom Telecom
05.2011 - 07.2016

Cashier

Poissonerie Shamrock
05.2006 - 02.2011

High School Diploma -

High School of Montreal

Associate of Arts - Culinary Arts

Pius Culinary Institute And Business Centre

Disney's Approach To Quality Service Seminar - Customer Service

Disney Institute

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Sabrina Poirier