Summary
Overview
Work History
Education
Skills
Timeline
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Sabrina Pilon

Toronto

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Successful front of house team member with extensive hospitality experience. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

5
5
years of professional experience

Work History

Server/Bartender

Cactus Club Cafe
12.2021 - Current
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Served high customer volumes during special events, night, and weekends.

Bartender

Silent H
04.2023 - 08.2023
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Owner/Operator

Student Works Painting
12.2020 - 10.2021
  • Oversaw the hiring process, selecting highly skilled candidates who contributed significantly to company success.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Successfully managed a team of employees, providing guidance, coaching, and performance evaluations to ensure optimal productivity.

Server Assistant

JOEY Don Mills
04.2019 - 10.2020
  • Enhanced customer dining experience by promptly clearing tables and efficiently resetting them for new guests.
  • Maintained a clean and organized dining area by routinely sweeping floors, wiping surfaces, and removing trash.
  • Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
  • Demonstrated knowledge of menu items, promoting daily specials and upselling appetizers or desserts when appropriate.

Education

Bachelor of Arts - Law And Society

York University
Toronto, ON
12.2024

Skills

  • Guest Engagement
  • High Volume Dining
  • Service-Oriented
  • Staff Training

Timeline

Bartender

Silent H
04.2023 - 08.2023

Server/Bartender

Cactus Club Cafe
12.2021 - Current

Owner/Operator

Student Works Painting
12.2020 - 10.2021

Server Assistant

JOEY Don Mills
04.2019 - 10.2020

Bachelor of Arts - Law And Society

York University

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Sabrina Pilon