Sabrina Paonessa
Toronto,ON
Summary
Results-driven professional with extensive experience in client relationship management and expert documentation skills, developed through roles ranging from Case Manager at A Fisher and Associates to Executive Assistant at El Sand Apparel. Demonstrated ability to streamline time management and foster empathetic client relationships, leading to substantial cost savings and growth in client acquisition. Proficient in MS Office and adept at multitasking, consistently delivering outstanding customer service.
Overview
8
8
years of professional experience
Work History
Case Manager
A Fisher and Associates
07.2022 - 01.2025
- Assisted patient needs in obtaining bankruptcies and/or consumer proposals.
- Evaluated client profile’s to determine which processes are in their best interest.
- Prepared, maintained and processed a variety of confidential correspondence, records and reports.
- Composed correspondence and utilized personal computer word processing, spreadsheet and database software to create correspondence, reports and documentation.
- Prepared legal documents and ensured a seamless process for client sign-up.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Contact Centre Agent
The Travel Corporation
04.2022 - 07.2022
- Attended to inbound calls, email, chat and e-lead’s regarding Contiki trips and tours.
- Ensured the smooth running of all departures.
- Provided an exceptional level of customer service to all travellers before and after their tours.
- Attendance and resolution of all traveller queries and problems as well as the general assistance towards their needs over the phone, via email and in person.
- Advised travellers of trips that best suit their interest/needs.
- Scheduled departure and arrival flights to and from traveller’s destinations.
- Used Semaphone payment system to take payments.
BDC Service/Sales Agent
Yorkdale Toyota
06.2019 - 04.2022
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Explained features and advantages of car products or services to promote sales.
- Expanded client base by diligently prospecting new leads and effectively presenting product offerings.
Executive Assistant to the Chairman and CEO
El Sand Apparel
06.2020 - 07.2021
- Contributed to cost savings by negotiating vendor contracts and managing expenses within budget constraints.
- Managed complex calendars successfully, accommodating last-minute changes and ensuring timely attendance to all appointments.
- Developed strong professional relationships with external stakeholders facilitating collaborative partnerships and enhanced company reputation.
- Responsible for contribution of creative ideas, key-points, and sentiments.
Administrative Assistant/Lead Key Holder
Wynn Fitness Clubs
03.2018 - 02.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Endorsed activities and promotions to increase usage while maintaining a positive, welcoming attitude to members.
Cashier
Get & Go Burrito
09.2016 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Handled monetary transactions, food preparation, food delivery.
- Simultaneously cleaned, stocked, and accommodated customers.
- Helped new crew members get up to speed with protocols and restaurant practices.
Education
High School Diploma -
Dante Alighieri Academy
Toronto, ONAssociate of Science - Health Sciences
George Brown College
TorontoSkills
- Diagnosis and problem identification
- Email and telephone etiquette
- Documentation proficiency
- MS office
- Time optimization skills
- Client relationship management
- Empathy and compassion
- Multitasking Abilities
Languages
English
Native or Bilingual
Italian
Professional Working
Top Performer of 2024 - A Fisher and Associates
- Leveraged strong organizational and problem-solving skills to manage diverse, high-priority cases efficiently, leading to recognition as a top-performing team member.
- Consistently exceeded performance goals, managing up to 60 cases per month with a high success rate in file conversion.
- Assisted in managing urgent cases by prioritizing critical client needs and collaborating with teams to meet tight deadlines. Demonstrated proactive problem-solving and efficiency to ensure timely, successful outcomes and high client satisfaction.
Timeline
Case Manager
A Fisher and Associates
07.2022 - 01.2025
Contact Centre Agent
The Travel Corporation
04.2022 - 07.2022
Executive Assistant to the Chairman and CEO
El Sand Apparel
06.2020 - 07.2021
BDC Service/Sales Agent
Yorkdale Toyota
06.2019 - 04.2022
Administrative Assistant/Lead Key Holder
Wynn Fitness Clubs
03.2018 - 02.2019
Cashier
Get & Go Burrito
09.2016 - 12.2018
High School Diploma -
Dante Alighieri Academy
Associate of Science - Health Sciences
George Brown College
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