Sabrina Mayer
Ottawa,ON
Summary
Hardworking and detail-oriented professional with experience in customer service, data entry, problem resolution, and office management. Eager to grow and learn new skills while further developing my career.
Overview
8
8
years of professional experience
Work History
Administrative Assistant
Global Affairs Canada
Ottawa, ON
11.2022 - Current
- Updated record filing process to improve document organization and management.
- Managed director's work calendar and scheduled appointments, meetings, and travel.
- Processed invoices and expenses using SAP to ensure on-time payment and accurate budget reflection.
- Developed and updated spreadsheets and databases to track and analyze data more efficiently.
Resolution Analyst
MD Financial Management
Ottawa, ON
08.2022 - 11.2022
- Investigated and resolved customer inquiries and complaints quickly.
- Observed market fluctuations and processed trade errors urgently.
- Answered numerous calls, emails, and faxes addressing customer inquiries, resolving problems, and reversing errors.
- Cooperated with internal departments to ensure account accuracy.
Client Service Representative
MD Financial Management
Ottawa, ON
06.2018 - 08.2022
- Verified accuracy and validity of data entered in databases.
- Outlined appropriate processes and procedures to fulfill and complete inquiries.
- Introduced clients to available online resources and services to increase convenience.
- Educated clients on account services and resolved client inquiries regarding statement information and account balances.
Housekeeping Attendant
Saint-Louis Residence
Orleans, ON
04.2022 - Current
- Followed safety protocols and procedures, and kept up-to-date on safety courses.
- Worked efficiently by managing time and tasks appropriately.
- Handled emergency requests and was equipped with knowledge necessary to maintain a safe environment for the residents.
- Worked closely with others to learn about the different needs of every resident, to provide the best customer service.
Youth Worker
Terrace Wellness Group
Ottawa, ON
12.2018 - 03.2019
- Scheduled and accompanied youth clients to outside appointments such as therapy sessions, medical appointments and social outings.
- Applied clinical and behavioral knowledge to maintain safety during crisis moments.
- Provided key emotional support to special needs youth.
- Completed all necessary reports and documentation to maintain thorough, accurate case records.
Food Service Attendant
Saint-Louis Residence
Orleans, ON
11.2016 - 09.2018
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Delivered prompt service to prioritize customer needs.
- Conferred with customers about concerns with products or services to resolve problems.
- Worked unsupervised while maintaining daily task quota.
Cashier
McDonald's
Gloucester, ON
11.2015 - 10.2016
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked irregular work hours (40+ hours per week) and overnight shifts to assist with short staff.
- Handled stressful work environment while also maintaining exceptional customer service.
- Ability to work with a team and separate tasks fairly.
Education
Bachelor of Arts - Criminology And Criminal Justice
Carleton University
Ottawa, ON06.2018
Skills
- Customer Service
- Administrative Support
- Data Management
- Project Planning
- Advanced MS Office Suite Knowledge
- Time Management
Language
Fluent in French and English, and intermediate in Spanish.
Timeline
Administrative Assistant
Global Affairs Canada
11.2022 - Current
Resolution Analyst
MD Financial Management
08.2022 - 11.2022
Housekeeping Attendant
Saint-Louis Residence
04.2022 - Current
Youth Worker
Terrace Wellness Group
12.2018 - 03.2019
Client Service Representative
MD Financial Management
06.2018 - 08.2022
Food Service Attendant
Saint-Louis Residence
11.2016 - 09.2018
Cashier
McDonald's
11.2015 - 10.2016
Bachelor of Arts - Criminology And Criminal Justice
Carleton University
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