Sabrina Lalonde
Boucherville
Summary
I am a dedicated Dental Secretary with over 19 years of experience in administrative support, patient coordination, and office management within high-volume dental practices. Proven expertise in optimizing appointment scheduling , managing accounts receivables, and managing front office operations. Fluent in multitasking and team collaboration. I bring a personal commitment to maintaining confidentiality and building trusting relationships with every patient I serve.
Overview
19
19
years of professional experience
Work History
Dental Secretary
Paro Plateau (Smiles First)
08.2018 - Current
- Reduced appointment no-shows by 15% through proactive follow-ups.
- Supported front desk operations by handling 50+ daily calls and inquiries with professionalism.
- Strengthened patient relationships with empathetic communication, boosting retention rates.
- Optimized patient scheduling for a 3 dentist practice, improving office efficiency.
Dental Secretary
Centre Dentaire Avenue Du Parc
07.2006 - 08.2018
- Processes insurance claims for 100+ patients monthly.
- Maintained strict confidentiality of sensitive patient information, adhering to privacy regulations.
- Facilitated seamless communication between 3+ dentists and patients. resolving inquiries promptly.
- Managed account receivables reducing outstanding payments through timely follow-ups
Education
- Dental Secretary Cours
Formation Pro Santé
Montreal, QC01-2006
Honore Mercier Secondairy School
Montreal, QC06-2003
Skills
- Office administration
- Patient scheduling
- Excellent multitasking capability
- Team collaboration
- Accounts receivable
- Appointment scheduling
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Dental Secretary
Paro Plateau (Smiles First)
08.2018 - Current
Dental Secretary
Centre Dentaire Avenue Du Parc
07.2006 - 08.2018
- Dental Secretary Cours
Formation Pro Santé
Honore Mercier Secondairy School
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