Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Sabrina Khan

London,Canada

Summary

Results-driven professional with over 20 years of experience at TD Bank Group, specializing in Workforce Management, Insights Analysis, Project Management, and Digital Communications. Proven ability to identify efficiencies, deliver actionable insights, and optimize operations to meet business goals.

Overview

16
16
years of professional experience

Work History

Insights Analyst

TD Bank Group
12.2022 - Current
  • Analyze operational and performance data to produce insights that inform strategic decisions.
  • Partner with stakeholders to identify trends, root causes, and improvement opportunities.
  • Develop and maintain dashboards and reports to track KPIs for both phone and non-phone channels.
  • Collaborate with Workforce Management and business leaders to optimize scheduling for maximum productivity.
  • Support ad-hoc analysis requests to address emerging business needs.
  • Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
  • Awarded 2024 Q3 Bravo Award for outstanding support of our business partners.

Workforce Optimization Analyst

TD Bank Group
01.2019 - 12.2022
  • Served as planning point-of-contact, training new planners and leading large-scale JIRA intakes.
  • Recognized expert in non-phone planning and WFM tools; consistently awarded MVP.
  • Created and evolved the Non-Phone Tracker to enhance efficiency and reporting accuracy.
  • Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.

Schedule Coordinator

TD Bank Group
01.2016 - 01.2019
  • Designed and implemented schedule models for multiple business lines.
  • Executed mini shift bids to improve business performance and employee satisfaction.
  • Managed last-minute schedule changes with minimal disruption to daily operations or customer service levels.
  • Addressed any personnel concerns related to work schedules promptly, promoting a positive working environment for all staff members.
  • Anticipated future scheduling needs based on company growth projections, ensuring adequate staffing levels were maintained at all times.

Earlier Roles

TD Bank Group
01.2010 - 01.2016
  • Intraday Analyst: Managed real-time performance and facilitated operational calls.
  • Digital Communications Officer: Winner of League of Excellence 2015; led crisis communications and onboarding.
  • Project Administrator: Managed project documentation, governance, and SharePoint sites.
  • Awarded various LOE recognitions for outstanding contributions.

Education

Diploma - Social Service Worker

Fanshawe College
01.2005

Diploma - Business - Human Resources

Fanshawe College
01.2023

Diploma - Ontario Secondary School

Catholic Central High School
01.2002

Skills

  • Data Analysis & Reporting
  • Workforce Management (WFM Tools & Processes)
  • Forecasting & Scheduling
  • Stakeholder Relationship Management
  • Written & Verbal Communication
  • Time Management & Prioritization
  • Process Improvement
  • Microsoft office
  • Analytical thinking

Interests

  • Gym Workouts
  • Passionate about balancing physical health with mental and emotional wellness
  • Baking
  • Discovering New Music
  • Listening to podcasts promoting self-improvement
  • Trivia

Timeline

Insights Analyst

TD Bank Group
12.2022 - Current

Workforce Optimization Analyst

TD Bank Group
01.2019 - 12.2022

Schedule Coordinator

TD Bank Group
01.2016 - 01.2019

Earlier Roles

TD Bank Group
01.2010 - 01.2016

Diploma - Social Service Worker

Fanshawe College

Diploma - Business - Human Resources

Fanshawe College

Diploma - Ontario Secondary School

Catholic Central High School

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