Sabrina Hyland
Victoria,BC
Summary
An organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. A detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
Work History
Health Care Assistant
Vancouver Island Health Authority
01.2023 - Current
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Increased patient safety by promptly addressing concerns and reporting incidents or potential hazards to supervisory staff.
- Cultivated strong relationships with patients and families, fostering an environment of trust and open communication that facilitated better healthcare experiences.
- Supported nursing staff with care of incontinent patients and promotion of continence care.
- Observed patient skin conditions and reported findings to registered nurse.
- Maintained a clean environment with due consideration to health and safety issues and infection control policy.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Communicated effectively with patients and families to provide information about care and treatment.
- Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
- Supported healthcare teams with basic physical assessments and diagnostic procedures.
- Collected biological samples for testing and lab work, in alignment with health and safety protocols.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients with self-feeding and assisted feeding, based on individual
- Documented patient information and care activities in electronic health records.
- Enhanced patient well-being by providing empathetic and compassionate support in daily activities, Reducing patient anxiety.
- Promoted a safe environment for patients by monitoring behaviors and implementing safety protocols when necessary.
- Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
- Documented client progress in confidential files.
Patient Ambassador
Vancouver Island Health Authority
09.2021 - Current
- Streamlined admissions process for more efficient and positive experience, assisting patients with paperwork and answering questions.
- Greeted and assisted patients with check-in procedures.
- Identifies if a visit is essential by communicating with all people who are present at points of entry for th assigned entrance or site by following the script and documentation provided for the role. Explains Island Health entrance restrictions as required.
- Asks self-assessment questions by using the provided script and documentation or helps individuals presenting at the site to complete the BC COVID-19 Self-Assessment Tool.
- Provides directions to essential patients and the public regarding the location of various departments and services.
- Cultivates as safe an environment as possible for those entering the facility, while still adhering to infection protocols.
- Follows direction and criteria for providing PPE to visitors/escorts/outpatients.
- Sorts and files forms and documents as required.
Education
Certificate - Health Care Assistant
Camosun College
Victoria, BC06.2022
High School Diploma -
Royal Bay Secondary School
Victoria, BC06.2016
Skills
- First Aid Certification
- CPR Certification
- Attention to Detail
- Empathy and Compassionate Care
- Conflict mediation
- Active- Listening
- Time Management
- Written and verbal Communication
Timeline
Health Care Assistant
Vancouver Island Health Authority
01.2023 - Current
Patient Ambassador
Vancouver Island Health Authority
09.2021 - Current
Certificate - Health Care Assistant
Camosun College
High School Diploma -
Royal Bay Secondary School
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