Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sabrina Huerta

Colton

Summary

Guest Service Lead with four years of leadership experience and 12 years in the casino industry. Expertise in resolving customer issues and managing teams in high-pressure settings. Recognized for exceptional active listening skills that improve team performance and elevate customer satisfaction.

Overview

12
12
years of professional experience

Work History

Guest Service Lead

Yaamava Casino
Highland
06.2021 - Current
  • Handling customer concerns in person or on the phone and finding a solution.
  • Assigned to take the lead in different booths each day.
  • Making sure team members' equipment is working properly.
  • Making daily schedules and rotations for team members.
  • Informing team members about any upcoming promotions or any changes.
  • PowerPoint presentations.
  • Responsible for counting and closing out team members from continuity, special events, and gift cards.
  • Knowledge of L&F.
  • Actively listening and responding to radio calls.
  • Fixing kiosks, refilling paper when needed.
  • Conducting daily huddles with team members.
  • Sitting in on one-on-ones with supervisors
  • Taking the lead in an interactive huddle each month.

Guest Service Representative

Yaamava Casino
Highland
08.2018 - 06.2021
  • Assisting the needs of every customer in a variety of duties, ranging from:
  • Promotions
  • All-around casino knowledge.
  • Crowd control.
  • Slot enrollments.
  • Continuity and gift card promotions.
  • Escorting customers

Cashier/Host

Yaamava Casiono
Highland
09.2016 - 07.2018
  • Assisting customers as a cashier, as well as a hostess.
  • Escorted customers to the table.
  • Responsible for handling cash.
  • Accommodating customers' needs in a restaurant environment.
  • Maintained a clean environment.
  • Served drinks to customers' tables, and took any empty dishes away.

Cashier

Yaamava Casino
Highland
02.2013 - 09.2016
  • Responsible for handling cash.
  • Taking orders from customers.
  • Interacting with hundreds of customers on a daily basis.
  • Making sure the work environment is clean.

Education

High School Diploma -

Colton High School
Colton, CA
06-2009

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Scheduling management
  • Presentation skills
  • Active listener
  • Dependability
  • Attentiveness
  • Motivated leader
  • Organized
  • Multitasker

Accomplishments

  • Employee of the month 02/2025

Timeline

Guest Service Lead

Yaamava Casino
06.2021 - Current

Guest Service Representative

Yaamava Casino
08.2018 - 06.2021

Cashier/Host

Yaamava Casiono
09.2016 - 07.2018

Cashier

Yaamava Casino
02.2013 - 09.2016

High School Diploma -

Colton High School

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Sabrina Huerta